I wrote asking for support but I was told that there is no support availlable anymore for Studio 2019.
Where did you write and who told you this? Trados Studio 2019 is very much still in support.
I just translated a fairly big powerpoint file, but I cannot save the finished target file to powerpoint.
Please try this:
Did that work? If it did then pre-translate the pptx from the TM you used in your original project and save the target again. Hopefully this will work.
If you were unable to save the PPTX after following the quick test above then the problem is with the PPTX... or at least Trados Studio has a problem with it, either because it's corrupt in some way or we have a bug that needs to be resolved. If this is the case you can send the original source file and the fully translated SDLXLIFF from your project to me at pfilkin@sdl.com so we can look at it and see whether we can get your target file out.
Paul Filkin | RWS
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Hi Paul,
I did not know I could get help in this site. Thinking the problem was Studio 2019, I did the upgrade (I had read that this type of error was fixed in the new version). The problem remained.
I did the first test you suggested with Studio 2021 and the same error message appears. I will send you the files so you can look at it.
France
I got the following answer from support :
This issue is caused by a defect concerning the PPTX file type and the embedded Excel content within the file. I have attached the working sdlxliff and target file but some segments might be missing from the translation and there is nothing we can do about it until the defect is solved unfortunately.
For future reference this is what I did:
The problem seems to be partially solved. Thank you for looking into it.
France
I did not know I could get help in this site.
This site is here to provide help. But there are no guarantees and there is no requirements on RWS to provide it either. For a guaranteed support you need a support contract. But we do like to help. Certainly 2019 is still supported, but the catch is that you can only purchase a support contract with the latest version of the software, which is 2021. If you still have the ability to work with 2019 and you have a support contract already then you will get support for 2019 as well.
I did the first test you suggested with Studio 2021 and the same error message appears. I will send you the files so you can look at it.
Thanks for the files. I'll send you an email with an explanation of what I have done. Essentially there is a problem with slide #57 for Trados Studio. So I resolved it by hiding that slide and then running a perfect match against your translated SDLXLIFF, finally saving the target.
Paul Filkin | RWS
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
I did not know I could get help in this site.
This site is here to provide help. But there are no guarantees and there is no requirements on RWS to provide it either. For a guaranteed support you need a support contract. But we do like to help. Certainly 2019 is still supported, but the catch is that you can only purchase a support contract with the latest version of the software, which is 2021. If you still have the ability to work with 2019 and you have a support contract already then you will get support for 2019 as well.
I did the first test you suggested with Studio 2021 and the same error message appears. I will send you the files so you can look at it.
Thanks for the files. I'll send you an email with an explanation of what I have done. Essentially there is a problem with slide #57 for Trados Studio. So I resolved it by hiding that slide and then running a perfect match against your translated SDLXLIFF, finally saving the target.
Paul Filkin | RWS
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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