Philippe Noth said:

these icons render correctly in Studio 2019 and 2017

They rendered correctly in Studio 2021 either until CU5. I remember a topic on the 26th of April (roughly) about the issue of microscopic fonts with high DPI monitors and 100% scaling. Next day after that discussion an update (CU5) was released to "fix" the issue. What you see now is the result of that "fix".

Stepan Konev said:

They rendered correctly in Studio 2021 either until CU5

Thanks for the clarification. Yes, I had the impression that Studio 2021 displayed these icons perfectly well at some time, but I could not be 100% sure.

I am not satisfied with Steven’s answer. In the past, I already fiddled a lot with the scaling parameters in Windows, the add-on, Studio’s font sizes, even hacks with manifest files… just to make Studio 2019 and Passolo usable. And even though it is still not perfect – for example, the Termbase Viewer is unusable – the panels and features I need in my everyday work render OK in Studio 2019… and rendered OK in Studio 2021. I am not going to break everything just because of one single buggy icon, that, unfortunately, is shown right in the middle of the editor window. 

It seems that RWS and Steven never bothered to analyze seriously these scaling issues. To a complex and annoying issue, they always provide the same standards answers – recommendations that mostly do not work, see the Termbase discussion:

• the slightest change in the Windows scaling parameters will affect hundreds of applications. It is not true that changing a global parameter in Window will magically fix a buggy icon in a software without serious side effects elsewhere.
• the add-on may fix some scaling-related issues in Studio, but will break others. The menu bar may become oversized, some important dialog boxes unusable – I went through this already. Test it and you will see!

So please RWS, do regression testing and render these icons like before.

Hi Stepan Konev, your screen resolution is fine (1920 x 1080 is something that I also use).

If you are using Windows 10 I would recommend keeping it updated. If you are using multiple monitors, then I would recommend setting your preferred monitor as Primary (there is an option in Windows’ Display Settings). Moving Trados from one monitor to another doesn’t work properly for some Windows Versions and some monitor combinations (Full HD vs wide 4k for instance). The other recommendations don’t affect the DPI scaling.

However, if you see issues on Full HD with 100% scaling then would you kindly provide us with some screenshots and also the Windows version. We need to identify all the areas we are currently missing since the fix needs to be applied per Icon/Image/Control.

Bogdan Costisor

CPU: Intel(R) Core(TM) i3-7100 CPU @ 3.90GHz 
RAM: 8GB
64-bit system
Windows 10 Pro
Version: 20H2
Build: 19042.1110

All three displays:


Main display, 100% scaling:


Main display, 150% scaling:

Same here (175% scaling):

Dear Bogdan,

Again, this particular problem is not about making scaling work altogether, at least for me (Stepan seems to have additional issues). It is only about one icon that has suddenly become larger and now covers the left side of the target column. Please see the screen captures in my initial message. It is the icon that shows both the QA status – Error/Info/Warning – and the locked status. Everything else in the UI that could be affected by scaling settings remained apparently untouched – or at least I saw no change with a negative impact of my everyday work.

I can provide you with the requested information, but maybe the easiest would be that you access remotely my laptop so that you can fetch any insights you need. I am available today & tomorrow any time.

The bug is easy to reproduce: it shows up on each laptop I own, for every GroupShare project or package I am being sent. And in all Studio versions from SR1 16.1.6.4276 up to the current SR1 16.1.8.4404.

Stepan Konev Could you point out please where you see issues in the first 3 images. I might be missing specific icons or text that is not rendered correctly. The last image with the editor is self explanatory

They are just too small. With 100% scaling I see microscopic text with plenty of useless space around. This is the only issue. I am happy with 150%, but the above mentioned problem appears:


plus some other issues like missing interface elements:

Half screen is empty with 100% scaling... With letters that can't be read normally.

Can it be like this? :)

Philippe Noth The editor was not touched yet by the new changes we did on the Ribbon Area (the top bar with all the buttons). However I do have a new series of questions for bothe you and Stepan Konev.

• If you change your main display scaling to 100% and then start Studio, do you still see this issue? Please keep in mind that Studio will not resize properly if you change scaling on main display and not restart.
• We use the Main Display scaling factor, so are you by any chance opening Studio on a secondary display and then move it back to Main Display? This is a scenario where we saw issues in the past (one of those sometimes it worked, sometimes it didn't)

Thank you, this is very useful.

Here is the exact same project opened simultaneously in Studio 2019 and 2021 (it means same hardware, same OS, same OS settings)

Studio 2021 since April	Studio 2019 + Studio 2021 until April)

And here is my setup

HARDWARE

CPU
Intel Core i7 @ 2.60GHz 58 °C

RAM
16,0 Go

DISPLAY AND GRAPHIC CARD
Motherboard HP 863E (U3E1)
Graphics Generic PnP Monitor (3840x2160@59Hz)
Intel UHD Graphics 630 (HP)
4095MB NVIDIA GeForce GTX 1650 with Max-Q Design (HP)

SOFTWARE

OS
Windows 10 Enterprise 64-bit

Studio
Trados Studio 2021 SR1 - 16.1.8.4404

SETTINGS

OS
Scaling → 200%
Resolution → 3840x2160
No settings checked in the Studio shortcut properties/Compatibility/High DPI

Studio
Editor/Font Adptation → Adapt Font Size 16 / 16 / 16 / 16

Philippe Noth, thank you for these pieces of information. Everything that you and Stepan Konev reported is logged and will be used to fix this issue.

Answers:

• @100% scaling, the icon size decreases, probably to the intended size. But the whole Studio UI is extremely small, as well as anything that Windows or other apps are displaying. The recommended scale by HP/Windows for this 15" laptop is even higher than the 200% I am using: 250%. On the 13" laptop, it is 300% (also using 200%)
• Negative. I am only using the laptop display.

An interesting fact is that in Studio 2019, the Warning icon was already smaller than the Error icon. And @100% scaling, all 3 icons have the same size.

I would be perfectly happy to have the icons Error and Locked render like the Warning icon. The latter does grow but not yet to the point where it covers the editor.

Answers:

• @100% scaling, the icon size decreases, probably to the intended size. But the whole Studio UI is extremely small, as well as anything that Windows or other apps are displaying. The recommended scale by HP/Windows for this 15" laptop is even higher than the 200% I am using: 250%. On the 13" laptop, it is 300% (also using 200%)
• Negative. I am only using the laptop display.

An interesting fact is that in Studio 2019, the Warning icon was already smaller than the Error icon. And @100% scaling, all 3 icons have the same size.

I would be perfectly happy to have the icons Error and Locked render like the Warning icon. The latter does grow but not yet to the point where it covers the editor.

Hi Philippe Noth Stepan Konev,

Thank you very much for all the details provided regarding the issues, this will help us understand where the problem stands and be able to fix it faster.

We are tracking the item under : https://jira.sdl.com/browse/LG-30272 and it is currently planned to get out with Studio 2021 CU9 release (after Studio 2021 SR2 release).

However, if we manage to find the time necessary to fix this for an earlier release I will update this post with the changed release timeframe.

Thank you

Lori Stoia (Studio Product Owner)