Mats Linder

Did you try going to any of the links shown in the app?  Lke ths one for example:

https://ltgear.moravia.com/

Did you also read this in the app description?

"LTGear requires an RWS Moravia account and authentication is managed by RWS Login."

Have you got an RWS Moravia account?

Thanks, Paul. This is the situation:

I have an account and I also received (after posting my question above) a second email -- Welcome to Microsoft MFA (the first one was "Your RWS Moravia account credentials" for activating the account) -- which was of some assistance. I have now logged in and can see this starting page:

Security information - Password - Devices - Organisations - Settings and confidentiality - My logins

But nothing here is of any help when it comes to filling in the LTGear box above.

However, thanks to the link you provided (which was, however, NOT provided in the information mails from RWS Moravia), I have now logged in (with the two-factor authentication) and arrived at this page:

Still the problem is the same: I can't find here the information I need to use the plugin. (I have tried all the options in the top menu and the ones which open at left.)

Do you have any more suggestions?

Mats Linder

Mats Linder said:

Do you have any more suggestions?

Yes.  Seeing as you didn't see the link in 1. below (that was the one I gave you which you said you didn't have) perhaps you should try the link in 2. that says "Configurations":

And if you still can't set it up perhaps contact the developer through this link provided in the appstore:

Sorry again -- I forgot to mention that I had indeed tried the two links in the LTGear window (though perhaps before I even had opened my account; I don't remember). The second one only tells me Access denied, so no help there.

I'll try the support contact. Thanks anyway for your patience. (There is so much to this feature and I am easily confused...)

Problem solved! In a way... Behind the statement "LTGear requires an RWS Moravia account" is this fact (provided by the ServiceDesk): "these credentials (client ID, secret etc.) should be provided to you by person who adviced you to use LTGear3. Please ask him or her if there is already client created for you and if not let he or she send us request to create one."

A bit cryptic, but I take it to mean that, as with Memsource, there must be an LSP or client company which uses LTGear and engages me as a freelance translator, providing me with the necessary credentials. All this is obviously nothing I can do by myself, even though I can create an LTGear account.

Problem solved! In a way... Behind the statement "LTGear requires an RWS Moravia account" is this fact (provided by the ServiceDesk): "these credentials (client ID, secret etc.) should be provided to you by person who adviced you to use LTGear3. Please ask him or her if there is already client created for you and if not let he or she send us request to create one."

A bit cryptic, but I take it to mean that, as with Memsource, there must be an LSP or client company which uses LTGear and engages me as a freelance translator, providing me with the necessary credentials. All this is obviously nothing I can do by myself, even though I can create an LTGear account.