I got the Forbidden! message using the DeepL Plugin

Question

I'm working with Studio 2017 SR1 14.1.10018.54792 and Plugin version 3.8.12.0. 
 I don't have any problem running the Desktop DeepL program so it seems that it is a problem with the plugin 
 
 Any idea? 
 Thanks in advance 
 Enrique

Lydia Simplicio · Answer

Hello , 
 Please make sure that the following domains are added to your firewall/antivirus exceptions 
 www2.deepl.com 
 api.deepl.com 
 Next, please ensure the API key is added correctly 
 https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0029300 
 Please note recent changes made in the DeepL plugin are only supported in the Trados Studio 2019/2021 versions.

Lydia Simplicio · Answer

Here you go 
 https://support.microsoft.com/en-us/windows/add-an-exclusion-to-windows-security-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx 
 You will need to google regarding AVG as each provider has different settings. 
 This article will help you also to ensure all the correct folders are added to the AVG exceptions list. 
 gateway.sdl.com/.../communityknowledge

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I got the Forbidden! message using the DeepL Plugin