Knut Atle Klausen

I believe Win 11 production release is due to be released the same week as SR2 which is a few weeks away yet... so good timing!

I have this note from the development team:

" In the initial testing no issues were found with Studio therefore there will be a mention in the release notes around Studio compatibility and Windows 11. "

I would note however that if you are planning to install it now you are doing so prior to the public release.  What's the hurry?

Hi Paul. I just upgraded to Windows 11 and I see two things:

1) Multiterm won't open a termbase. It displays instead the following message and stops working: "Unable to cast COM object of type
'Sdl.MultiTerm.TMO.Interop.TermbaseRepositoryClass■ to interface type Sdl.MultiTerm.TMO.Interop.ITermbaseRepository-. This operation failed because the Querylnterface call on the COM
component for the interface with IID '{xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx}' failed due to the following error: No such interface supported (Exception from HRESULT: 0x80004002 (E.NOINTERFACE))." .

2) Term Recognition doesn't work in Trados Studio. The message "Searching for terms" is displayed.

Both were working just fine before I upgraded to Windows 11.

Hi Paul. I just upgraded to Windows 11 and I see two things:

1) Multiterm won't open a termbase. It displays instead the following message and stops working: "Unable to cast COM object of type
'Sdl.MultiTerm.TMO.Interop.TermbaseRepositoryClass■ to interface type Sdl.MultiTerm.TMO.Interop.ITermbaseRepository-. This operation failed because the Querylnterface call on the COM
component for the interface with IID '{xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx}' failed due to the following error: No such interface supported (Exception from HRESULT: 0x80004002 (E.NOINTERFACE))." .

2) Term Recognition doesn't work in Trados Studio. The message "Searching for terms" is displayed.

Both were working just fine before I upgraded to Windows 11.

Rene Morin

what versions of Studio and Multiterm are you using? Full version numbers please.

Trados Studio 2021 SR1 - 16.1.8.4404
SDL Multiterm 2021 SR1 - 16.1.541

Rene Morin

Have you tried running a repair on the installs after upgrading windows?

I cannot say it’s even supported given Win 11 came out long after the release of 2021 but we have tested SR2 which is due shortly.

But try repairing and see how you get on with that.

I did just that and it seemed to work for Multiterm... once. After restarting Multiterm, I was able to open a TB, then I restarted Studio and Multiterm is now back with the original problem and error message...  and Studio keeps saying "Searching for terms"...

Rene Morin

please create a new thread with the detail you have provided here and I’ll convert it to a case for you so a support engineer can take a look. We have an automated case conversion solution that works on the basis of one thread one case.

Just did. Thanks so much for qui quick and efficient support, as always :-)

Thanks again for helping with this, Paul. Finally the solution was to uninstall Multiterm, restart and reinstall it. Now everything works fine :-)

Hi Rene, thanks for telling how you solved it. I can update to win 11 too.

If I understood all correctly: you processed the update to Win 11 without uninstalling Studio. There was no problem. You just had to uninstall Multiterm and reinstall it.

Did I understand it correctly?

Thanks in advance.

Francis

Hello Francis. Yes, that's exactly it!