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I am not able to open any return or new packages - everything has the same icon and a message "this file type is not supported" appears
I am not able to open any return or new packages - everything has the same icon and a message "this file type is not supported" appears
Hello Irena Balicka ,
I am only seeing a Trados Studio 2019 license in your account- did you install the 2021 Trial?
If Trados Studio 2021 had been removed incorrectly, this may have corrupted Trados Studio 2019.
I would first suggest reinstalling Trados Studio 2021 - then if the issue persists with 2019- running a repair/reset-
https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039395
Then if you are uninstalling 2021- close all Studio/Multiterm Applications and remove Studio via the Windows Control Panel/Programs and Features
Oana Nagy | Developer Experience | QA Engineer | RWS Group
Hello Irena Balicka ,
I am only seeing a Trados Studio 2019 license in your account- did you install the 2021 Trial?
If Trados Studio 2021 had been removed incorrectly, this may have corrupted Trados Studio 2019.
I would first suggest reinstalling Trados Studio 2021 - then if the issue persists with 2019- running a repair/reset-
https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039395
Then if you are uninstalling 2021- close all Studio/Multiterm Applications and remove Studio via the Windows Control Panel/Programs and Features
Oana Nagy | Developer Experience | QA Engineer | RWS Group
i would install 2021 trial again but it says "This trial will not work if you have any other Trados Studio 2021 edition installed or if you have installed a Trados Studio 2021 trial previously."
nevertheless, I have tried to install 2021, repair 2019, uninstall 2021 but my licensed 2019 still does not work properly - no new or return packages
whats more, teh xliff files are not readable too.
