Hi Tomas,

The licensinig team took a look at your license and it seems to be OK.  It was activated and used since 3rd Feb, so we're not sure what’s going on.  It would be best if you log a support case so that someone can have a Webex and see exactly what the issue is.

Go to the Knowledgebase;

http://kb.sdl.com

Then go to the tab called Solution Finder ( http://kb.sdl.com/?cid=23&tab=sf ) and now go here;

Licensing Problems
- I use SDL Trados Studio / SDL Passolo – 2011 or 2014
-- I need to have my license reset

Pick the correct route for you and if appropriate you will be presented with a form that you can fill in to generate a support request and you will be contacted.

Also use the Chrome browser to log the case if you have it; you'll get more success in completing the form, and make sure your email address is entered correctly or nobody will be able to get back in touch with you.

Unknown said:

I have already been dealing with 2 support people, none of whom has been able to help.

Hi Tomas,

We don't know who you have been dealing in support with because we can't find any evidence of this in the support portal.  So, our support team (the proper support team) will log a case on your behalf and contact you to get your license working.