Starting Studio 2014 Starter version...error message...had previously installed Trial version of Studio 2014...license apparently no longer works

Question

Hi, I get a error message when opening Studio 2014. I had downloaded the trial version before buying and getting a license for the 'Starter' version. Now I can't open the program at all. How can I reinstall the 'Starter' version? Here is a copy of the error message (in German). Just mentions an error when calling up the license and allows me to either deactivate it, or continue. When I push the continue button, nothing else happens. 
 So I now cannot use the program at all.

Paul · Answer

Hi Tomas, 
 The licensinig team took a look at your license and it seems to be OK. It was activated and used since 3rd Feb, so we're not sure what&rsquo;s going on. It would be best if you log a support case so that someone can have a Webex and see exactly what the issue is. 
 Go to the Knowledgebase; 
 http://kb.sdl.com 
 Then go to the tab called Solution Finder ( http://kb.sdl.com/?cid=23&tab=sf ) and now go here; 
 Licensing Problems - I use SDL Trados Studio / SDL Passolo &ndash; 2011 or 2014 -- I need to have my license reset 
 Pick the correct route for you and if appropriate you will be presented with a form that you can fill in to generate a support request and you will be contacted. 
 Also use the Chrome browser to log the case if you have it; you'll get more success in completing the form, and make sure your email address is entered correctly or nobody will be able to get back in touch with you.

Paul · Answer

Unknown said: I have already been dealing with 2 support people, none of whom has been able to help. 
 Hi Tomas, 
 We don't know who you have been dealing in support with because we can't find any evidence of this in the support portal. So, our support team (the proper support team) will log a case on your behalf and contact you to get your license working.

Paul · Answer

Hi Tomas, 
 
The support team has been trying to get in touch with you, email and left a voice message. This is just a follow up as you have used this community in case there is a reason why we can't reach you through our other methods.

Trados Studio > 1. Trados Studio

Starting Studio 2014 Starter version...error message...had previously installed Trial version of Studio 2014...license apparently no longer works