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Starting Studio 2014 Starter version...error message...had previously installed Trial version of Studio 2014...license apparently no longer works

Tomas Schuman

Hi, I get a error message when opening Studio 2014.  I had downloaded the trial version before buying and getting a license for the 'Starter' version.  Now I can't open the program at all. How can I reinstall the 'Starter' version?  Here is a copy of the error message (in German).  Just mentions an error when calling up the license and allows me to either deactivate it, or continue.  When I push the continue button, nothing else happens. 

So I now cannot use the program at all.
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    Hi Tomas,

    The licensinig team took a look at your license and it seems to be OK.  It was activated and used since 3rd Feb, so we're not sure what’s going on.  It would be best if you log a support case so that someone can have a Webex and see exactly what the issue is.

    Go to the Knowledgebase;

    http://kb.sdl.com

    Then go to the tab called Solution Finder ( http://kb.sdl.com/?cid=23&tab=sf ) and now go here;

    Licensing Problems
    - I use SDL Trados Studio / SDL Passolo – 2011 or 2014
    -- I need to have my license reset

    Pick the correct route for you and if appropriate you will be presented with a form that you can fill in to generate a support request and you will be contacted.

    Also use the Chrome browser to log the case if you have it; you'll get more success in completing the form, and make sure your email address is entered correctly or nobody will be able to get back in touch with you.

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

  • 0 in reply to Paul
    Paul, thanks but I don't use Chrome. I use IE. And I don't want to download a new browser just to log a support case! I have already been dealing with 2 support people, none of whom has been able to help. When you guys have figured out a decent user experience for 'support' then I might go back to trying using the Studio software. As of now, I just do not have have the time to deal with this problem. Either I can reinstall and reenter a license, or I can open program, but the support go around at SDL is simply useless in this case. You guys must know that all of your software and support 'world' is waaay too complicated and intricate. On top of the learning curve for the software itself. You have all the information I do, including screen shots, license numbers, order numbers, etc.
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  • 0 in reply to Paul
    Paul, thanks but I don't use Chrome. I use IE. And I don't want to download a new browser just to log a support case! I have already been dealing with 2 support people, none of whom has been able to help. When you guys have figured out a decent user experience for 'support' then I might go back to trying using the Studio software. As of now, I just do not have have the time to deal with this problem. Either I can reinstall and reenter a license, or I can open program, but the support go around at SDL is simply useless in this case. You guys must know that all of your software and support 'world' is waaay too complicated and intricate. On top of the learning curve for the software itself. You have all the information I do, including screen shots, license numbers, order numbers, etc.
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