Jesus Duran Support Case Id : 00633914. Support case has been logged for your assistance. Please check your SDL Community email address for updates.

Hello Paul, again, I do not have the extra activation reset done, I do have it installed on a windows server, together with the extra activation of trados 2021, and it is only Trados 2017 the one that asks me for the license. seen that it has been for the ova.

Jesus Duran

Jesus Duran said:

again, I do not have the extra activation reset done

I just checked the support case and the last comment in there was this:

Dear Jesus,
Thank you for your reply.In that case we need you to tell us which one of them you want us to reset as they are not marked as extra or normal. If you cannot remember when you activated it then the only option is to reset both.Your case will be left open for 24hrs.
Please reply to this email if you still have questions.
Kind Regards,
RWS Support

I suggest you reply to the email and the support team will help you.

1. Trados 2017

1. Trados 2017

Jesus Duran I hope you have replied to the email from the support team?

Yes I replied, but still the same, please log another case

Jesus Duran

You've now had two cases for the same thing.  It looks like there is a lack of communication going on here.  Once you have the case please reply to the email you received and then it will update the case with whatever information you wish to share with the support team.  The technical support teams don't handle a support case in the community, it gets elevated to a support case FROM the community in the first place and thereafter it's all via email and if necessary a call.

I have asked the support team to check the cases and prompt you to engage with them again.  Please look out for an email from them and reply to it.

Hello Jesus Duran

The previous case (00633914) is still open and my colleague will contact you in a few minutes to solve the issue. If necessary he will send a remote session invite.

Thank you,

Sorin