Ana de los Angeles López Jiménez

I trust this article will be of help to you: 
https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0034866

Please do let me know if you require further assistance

Lyds

Hi thank you for your answer. Yesterday morning I read the same article you have posted, but it doesn't helped me. But during the afternoon I received the help of Pantoglot that is the authorized reseller of Trados in Peru and he helped me sending me the RS1 launching file of Trados Studio 2021. So first I desintalled the Trados Studio with RS2 launching file and then installed this RS1 that the executive sent me, when I did this I desactivated my antivirus as an additional step. Meanwhile the notification message regarding error internet connection has disappared. Now there is only a suggestion message that invites to download the RS2 launching but caused this has given the problem, I prefer to keep the RS1 launching file that for now is working well and allowed me to use the Language Cloud and its automated translation feature. Leticia García Rodríguez hope you can try this asking your reseller for the RS1 launching file. Greetings from Lima, Peru.

Hi Ana de los Angeles López Jiménez 

(and for Leticia García Rodríguez )

Rolling back to SR1 is not a long term solution as you will be missing out on all the features of SR2. 
I appreciate the concern in having a working version but we do need to still make some progress getting SR2 up and running for you.

You say the article did not help, but what did you review on your end. Did you try implement any of the advice given and if so what did you change?
I assume you also looked at https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0040151 where it mentions:

• Firewall exception for URLs
• Required exception(s) for port(s)

Lyds 

Hi  unfortunately I don't have the possibility to have the help of a support IT team to help me with the required exception for ports, what I only tried is to configure my antivirus to make exceptions regarding all the Trados files and links related to Trados that someone else gave in a previous article. I have tried to access to the link you have posted  gateway.sdl.com/CommunityKnowledge but I don't have access, because I haven't paid for a valid support contract. 

I know that is just a temporary solution, and that I will not benefit from the features of SR2 but meanwhile is the best I could obtain. I will try with the SR2 maybe in a couple of months when Trados make some progress with SR2. 

The truth is many of us are missing out on ALL the features since we cannot even use the Studio client.

Ana de los Angeles López Jiménezhttps://gateway.sdl.com/ - the link provided above does not require a support contract. If accessing the link is an issue try https://gateway.sdl.com/ then search for article 1949 against the product filter as seen here: 

While I dont suspect you are working on a proxy, it does list a number of URL'S that need to be excluded from your firewall. 

They are:

• lc-api.sdl.com
• languagecloud.sdl.com
• cxc-languagecloud.sdl.com
• sdl-prod.eu.auth0.com
• www.sdl.com
• sdl.com
• oos.sdl.com
• dc.services.visualstudio.com (optional)
• 1.1.1.1  - Starting with Trados Studio 2021 SR1 CU4
• cdn.auth0.com
• www.rws.com

Either you are admin of your own machine and you can try exclude these, or you need to provide the link to your supporting teams so they can asses.
If you are admin and you can exclude these, but accessing Language Cloud still proves problematic then let me know.

What I would also advice is you keep your Studio SR1 version as that is currently up and running.
Review these URL's and see if you can access your Language Cloud on the web, by access languagecloud.sdl.com with your log on details
If yes, then upgrade back to SR2 knowing you can access your projects either via Studio or via the web, as I agree you are missing out on features.

Please do keep in touch as we will find routes to get the help you need.

Lyds

Ana de los Angeles López Jiménezhttps://gateway.sdl.com/ - the link provided above does not require a support contract. If accessing the link is an issue try https://gateway.sdl.com/ then search for article 1949 against the product filter as seen here: 

While I dont suspect you are working on a proxy, it does list a number of URL'S that need to be excluded from your firewall. 

They are:

• lc-api.sdl.com
• languagecloud.sdl.com
• cxc-languagecloud.sdl.com
• sdl-prod.eu.auth0.com
• www.sdl.com
• sdl.com
• oos.sdl.com
• dc.services.visualstudio.com (optional)
• 1.1.1.1  - Starting with Trados Studio 2021 SR1 CU4
• cdn.auth0.com
• www.rws.com

Either you are admin of your own machine and you can try exclude these, or you need to provide the link to your supporting teams so they can asses.
If you are admin and you can exclude these, but accessing Language Cloud still proves problematic then let me know.

What I would also advice is you keep your Studio SR1 version as that is currently up and running.
Review these URL's and see if you can access your Language Cloud on the web, by access languagecloud.sdl.com with your log on details
If yes, then upgrade back to SR2 knowing you can access your projects either via Studio or via the web, as I agree you are missing out on features.

Please do keep in touch as we will find routes to get the help you need.

Lyds