HiRosemary Nguyen

May I suggest you try our App called Number Verifier. It is currently on the RWS appStore with over 10568 Downloads. 
However I recommend you download a beta version of it from here as it has some significant improvements compared to the current published version.

In the meantime, if you want to send me a sample file please do so by using the insert drop down and then click on browse to navigate to your file. 



I trust between taking a look at your files and trying the Number Verifer App, we can restore your confidence in running correct QA.

Lyds

Hello Lydia, I keep trying to use that upload function and for some reason it does not work. I am trying to upload the .sdlproj file from my desktop. I click "upload" and browse to the file, click "open", and it says "uploading" but then immediately switches to "0% and no file is uploaded. I really would like you to see this file, is there some other way to send it? Or can you point out what I am doing wrong so I can upload it?

Regarding the Number Verifier, I looked it up and it appears it does not do QA for punctuation, is that right? My Trados QA checker seems to still be working for numbers, so that is not where the problem lies. It is everything under the Punctuation tab.

Thanks,

Rosemary

I am so sorry Rosemary Nguyen, I sent you on a while goose chase. Why on earth did I say Number Verifer I cant possibly say. 
While we do have some apps that are grammar related I am wondering why I cant reproduce the issues you describe.  

Taking a look at your sample file and using Trados SR2, I get the results I would expect:

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Can you please confirm what version of Trados Studio you are using?

Lyds

I'm using Trados Studio 2021 SR2 - 16.2.8.9097. 

But your response jogged something in my mind and I think (hope) it has solved the problem. I have noticed that occasionally the punctuation check will work properly on a random translation but couldn't figure out why. Just this morning I did a translation where it worked. It occurred to me that most of the translations I do are imported into an existing project (I maintain one project for each regular client and just add files in as the client sends them). And that these existing projects were all created before the QA Checker problem started happening. The translation I did this morning where the QA checker worked was a standalone file, not associated in any way with any previous projects. So I tried re-translating that test file both as a new standalone file and also as a new project file and both times the punctuation checker worked!

Now my working theory is that my previous templates/projects got corrupted somehow and all I need to do is create fresh project files for each client. That's easy, I was planning to do so at the beginning of the new year anyway to prevent the projects from growing too large. 

Of course it does not explain why my presumably "corrupted" test file worked on your machine when it did not work on mine, but I will ignore that mystery as long as I get my punctuation checker back :).

When I opened your project in my Trados Studio 2021 SR2 16.2.9.9198, it was a Single File Project, and the punctuation checker didn't work either. Then I created a new Studio project from scratch and added your Test file.docx into that newly created project — the punctuation checker worked fine. So I agree with your theory. Need to re-create projects after the recent SR2 major update.

Thanks for that feedback Stepan. I actually feel better knowing that the problem I was having was replicated by you. And that the solution worked for you as well.

Thanks for that feedback Stepan. I actually feel better knowing that the problem I was having was replicated by you. And that the solution worked for you as well.