Licences do not activate in safe mode

Question

Hello, 
 I am facing Windows 7 issues. 
 Waiting for the problem to be fixed, I would like to work on a project, but on launching the product (Translator workbench) I am told to enter the licence number but a message then appears to say it's impossible to check the licence and puts me in demo mode, but my TM is too big. 
 I tried with PC disconnected but got the same issue. 
 Anything I can do to work off-line or in safe mode? 
 Thanks 
 Eric

Alison Field · Accepted Answer

Eric, 
 
I'm a bit confused... you mentioned 'Translator workbench' in your first post but now you're asking about Studio... 
 
These 2 items of info are conflicting and it sounds as if you've got problems that go beyond the SDL Trados products. 
 
I don't see how the Studio Log.txt file would cause a problem, unless you haven't added Studio to your Antivirus safe/ignore list. 
 
If you were able to work with the Product before, what has changed since everything was working OK? 
 
BTW the error you refer to is covered here: 
http://kb.sdl.com/kb/?ArticleId=4497 
And here: 
http://kb.sdl.com/kb/?ArticleId=5303#tab:homeTab:crumb:7:artId:5303 
 
in the first instance, it's a problem caused by Nalpeiron licensing and analytical software 
 
In the last instance it's a particular piece of antivirus software (Eset Nod 32 Anti-Virus) that is causing the issue and recommends uninstalling it, activating Studio then reinstalling the antivirus. I would think after that you'd have to add the SDL products to an exclusion list for the antivirus. 
 
Hope this helps. 
Ali

Trados Studio > 1. Trados Studio

Licences do not activate in safe mode