This is a recurrent problem that I have learnt to solve by renaming Folder 16 in the Roaming file of SDL and then do a Restart. The problem is that this error keeps on recurring every time I leave my computer for a few minutes (iddling away).
Could you please advise on a more efficient, long term strategy for this?
I thank you in advance for any enlightenment!
Odile Breuvart We will be pleased to help you with this problem so have logged a support case on your behalf. You will be contacted at the email address used for this Community. Support Case Id : 00653298 .
Lydia Simplicio | RWS Group
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I received the following reply by email, why doesn't it appear here?
If this issue occurs only if you leave your computer idle for an extended period of time I would suggest closing Studio and checking if the issue appears only in there conditions.
If yes then you have your solution.
If this issue occurs also in different circumstances then I would suggest to start by deleting the antivirus, Windows provides better protection than any Free antivirus and check if the situation is improved.
My reply is that this answer doesn't address my problem adequately. I knew that already (leaving my computer on a few minutes whilst I answer the door will eventually create Saving problems when I return). What I am after is a solution that bypasses this problem. Why does it happen in the first place? Thanks for your time in any case.
Hello Odile Breuvart, the support ticket is on a separate system, that is why the reply does not appear here.
Please look into adding Trados Studio as an exception to the antivirus, and also add the path C:\Users\%username%\AppData\Local\Temp\SDLTempFileRegen as an exception to the antivirus. It is possible that during the time Trados is idle, the antivirus locks or removes the temporary files Trados created at that location, so Trados can no longer find them. Also see this article as reference:
https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038682
The antivirus, or another 3rd party cleaning tool, or even Windows (if not enough space on C:\ drive) could remove files from Temp folder.
Let me know if this helped.
Best regards,
Ana-Maria
Thank you very much Ana-Maria. I have not had time to test your reply but I really appreciate it. Will get back here if any more queries.
Thank you very much Ana-Maria. I have not had time to test your reply but I really appreciate it. Will get back here if any more queries.
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