Ross Smith

Please can and confirm which version of DeepL is it that you have installed.

This is done by locating C:\Users\l(Username)\AppData\Roaming\SDL\SDL
Trados Studio\15\Plugins\Unpacked

Find DeepL and then by opening the pluginpackage.manifest.xml in an open editor like Notepad

I believe you need version 4.8.25.0

Hopefully we can get this resolved quickly for you

Lyds

Yes, I confirm that 4.8.25.0 is the version I have installed.

I confirmed two weeks ago that the version is the one referred to in the above answer, but since then I have heard nothing. Can anyone help me solve this issue?

Ross Smith

The error message points towards either Trados Studio OR the plugin being incompatible.  You gave us the plugin version, which is correct, but what about Trados Studio?  I just downloaded and installed the plugin into the current version of 2019 and it's fine for me.  So I would do these things... first of all check you are running this version of Studio:

Trados Studio 2019 SR2 - 15.2.8.3007

If you are then I think you should clean out the plugins and reinstall.  Please close Trados Studio, delete these folders, restart Trados Studio and then reinstall your apps making sure you are using the latest ones for 2019: 

c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\15\Plugins

c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\15\Plugins

c:\ProgramData\SDL\SDL Trados Studio\15\Plugins

OK, problem resolved, many thanks!