PDF file

Hi,

I recently got a PDF file for translation. I use Trados studio 2021. Anyhow I try, I cannot convert it into .xliff. I have the process how to do it, but it just does not convert. When I press preview, it brings up special characters(that are not in the original file) and only a part of the document. 
Is it something I do incorrectly, or is there a secret to it?

Thank you for your ideas.

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