Cannot start Studio 2021 after downloading new SR2 update today

Hello,

 

SDL Support helped me resolve my problem with Trados not starting back in April after an update. It's been opening fine since, but I downloaded and installed a new program update today and now nothing happens when I try to start the program again. I don't even get an error message, it just flashes as though it’s going to start and then nothing. I updated a lot of plugins too and restarted the computer since installing the update, so I suspect one of the updates is causing the problem as it did last time.

 

I hope you can help resolve this again as it's silly if this happens every time I try to update the program. I have been having repeated problems with Trados telling me it couldn't find the target file after I've been working for a while, so I lose everything since last time I saved. It's all in the memory, of course, but it’s frustrating to have to restart and redo this - that's why I thought I'd download the update to see if that resolved that - but I didn't expect not to be able to open it at all again Frowning2

 

Many thanks,

 

Claire

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  • We will be pleased to help you with this problem so have logged a support case on your behalf. You will be contacted at the email address used for this Community. Support Case Id : 00688197 .

    Oana Nagy | RWS Group

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    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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  • Resolution

    As per the description and the general plugins issue affecting the app store at the moment this was likely caused by one of the plugins that was upgraded.
    Please try the following to attempt to resolve the issue:

    1. Make sure Studio is closed
    2. Go to C:\Users\%username%\AppData\Roaming\SDL\SDL Trados Studio\16( just paste the path in Windows File Explorer and hit Enter) 3. Rename the Plugins folder ( to Plugins_old for example)

    Note: The plugins can be installed in 3 different locations ( depending on the path you choose when double clicking it) so if the issue still occurs after renaming the plugins folder in the first location please repeat this in the 2 locations below C:\Users\%username%\AppData\Local\SDL\SDL Trados Studio\16 C:\ProgramData\SDL\SDL Trados Studio\16

    This did solve the problem for the original thread.

    Paul Filkin | RWS Group

    ________________________
    Design your own training!

    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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Reply
  • Resolution

    As per the description and the general plugins issue affecting the app store at the moment this was likely caused by one of the plugins that was upgraded.
    Please try the following to attempt to resolve the issue:

    1. Make sure Studio is closed
    2. Go to C:\Users\%username%\AppData\Roaming\SDL\SDL Trados Studio\16( just paste the path in Windows File Explorer and hit Enter) 3. Rename the Plugins folder ( to Plugins_old for example)

    Note: The plugins can be installed in 3 different locations ( depending on the path you choose when double clicking it) so if the issue still occurs after renaming the plugins folder in the first location please repeat this in the 2 locations below C:\Users\%username%\AppData\Local\SDL\SDL Trados Studio\16 C:\ProgramData\SDL\SDL Trados Studio\16

    This did solve the problem for the original thread.

    Paul Filkin | RWS Group

    ________________________
    Design your own training!

    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

    emoji
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