I like to be understanding, but the inability to download from the appstore is totally unacceptable. This is the sort of outage that shouldn't last more than 15, 30 minutes max. We pay a LOT of money for your products, and it's your responsibility to have redundant systems that ensure services are available 24/7.
Hi folks, is there any update on this issue? Not being able to download the usual apps (and this has been an issue for months now) is a massive impediment to productivity ... and makes a terrible impression when trying to onboard new users / convince management to take a buy decision ... thanks in advance for your feedback.
Hi folks, is there any update on this issue? Not being able to download the usual apps (and this has been an issue for months now) is a massive impediment to productivity ... and makes a terrible impression when trying to onboard new users / convince management to take a buy decision ... thanks in advance for your feedback.
Hi Maria,
Just in case you don't know, you can access quite a few apps using the private app store that was set up as a temporary replacement for the old app store. For full instructions on how to set up and access it, click on the following link:
All the best,
Ali 
Thanks Ali! I saw that earlier, but an awful lot of good apps seem to be missing ... like the Glossary Converter ... 
Hi Maria,
Glossary Converter is available...
Once you've set it up as in the instructions, you then click 'AppStore' in the left-hand column. Type 'glossary converter' into the search line as above and it should appear in the right-hand pane for you to download...
All the best,
Ali 
Ok, I'll have another look, thank you Ali!
If you can't get it to work, start a new thread so that someone from RWS can take a look at it for you if necessary.
All the best,
Ali
Hi all,
I can confirm what Maria Finnegan wrote. Repeatedly, the AppStore is not accessible.
I set up my private AppStore as instructed, but when I try looking for apps there, it is empty. Sometimes, a restart of Studio helps after having logged in (I usually work offline because I do not use the cloud functionality currently), but yesterday, for example, I was unable to see any apps in it.
When testing this again right now, I found a workaround:
Open the AppStore, click the gears icon to go to the Private AppStore Settings and remove the checkmark to the left of private AppStore you have set up.
Then close the AppStore window. Open it again, put the checkmark back in, and the apps are there.
@ Dev team: I think there is some room for improvement here :-)
Best
Annette (from Manfred's account)
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