Margus Enno 

Maybe delete this file and restart Studio?

c:\Users\[USERNAME]\AppData\Roaming\SDL Community\AppStore Integration\Settings\settings.json

I had to do a total uninstall (manually deleting everything belonging to Trados), then installing the program again - only then I managed to get access to the Store integration settings page.

It's amazing how an admittedly stupid yet innocent mistake (in this case copying an address with spaces at the end) can bring down the whole program. This gives 'reliability' a whole new meaning. Imagine you use Excel and enter a number with a space at the end, and this leads to a crash of the program. I think the devs of Trados should think about it a little.

Hi Margus Enno , thank you for reporting this issue + your feedback.

We will try to reproduce given the input you provided and make the necessary changes where required.

Internal tacking nr.: SDLCOM-3748

Margus Enno Patrick Andrew Hartnett 

I played around with this a little and I don't believe that spaces is a problem at all.  I tested many times and even tried adding loads of them!

Every time STudio works and the only problem is that I get a blank page because the URL is no onger recognised.  So I think it's worth adding a trimmer to the code to remove the blank spaces, but I think the problem Margus Enno reported was caused by something else that we don't know.

Perhaps Margus can test it again?  And if the problem reoccurs it can probably be solved easily by editing this file:

c:\Users\[USERNAME]\AppData\Roaming\SDL Community\AppStore Integration\Settings\settings.json

You can see in my file I now have this:

So I can delete the spaces and restart Studio.  But I really doubt this is the problem.

Margus Enno Patrick Andrew Hartnett 

I played around with this a little and I don't believe that spaces is a problem at all.  I tested many times and even tried adding loads of them!

Every time STudio works and the only problem is that I get a blank page because the URL is no onger recognised.  So I think it's worth adding a trimmer to the code to remove the blank spaces, but I think the problem Margus Enno reported was caused by something else that we don't know.

Perhaps Margus can test it again?  And if the problem reoccurs it can probably be solved easily by editing this file:

c:\Users\[USERNAME]\AppData\Roaming\SDL Community\AppStore Integration\Settings\settings.json

You can see in my file I now have this:

So I can delete the spaces and restart Studio.  But I really doubt this is the problem.

Whatever the problem, I think it is worthwhile to find out. I'm not gonna test it again - no wish to go through the ordeal again, sorry. The devs are better equipped for this kind of thing anyway.

Margus Enno 

Margus Enno said:

Whatever the problem, I think it is worthwhile to find out.

Fair enough.  For now we have no idea what the problem was.  Your conclusion is incorrect and we have no other details to go on.  If we can't reproduce it we have nothing to fix.  Could be a one-off problem caused by something on your machine for all we know.

I think if we see more reports of this we'll try and get more information from those users when it happens.  Until then, case closed.

We had exactly the same problem as Margus E. We resolved the issue by removing the trailing white space after the URL in the settings.json file as described by Paul (see screenshot above). Studio 2022 no longer crashes and we can now access the (provisional) private AppStore.

Hi all,

I had the same issue as Margus Enno  and Helen Klein  and was able to solve it thanks to the path mentioned by Paul  and Helen Klein 's information. Thanks a lot!!! 

In my case, it was a leading space before the "https... No idea how I put that in when pasting the URL. I deleted it, restarted Studio, and the contents of my private AppStore is now visible.  

@developers: Please configure the URL field in such a way that this kind of input (leading or trailing spaces) is impossible as long as it prevents the private AppStore contents from showing. I think it cannot be expected of the ordinary user to edit a json file deep down in the user settings of the OS just to show the private AppStore.

Thanks, I'm glad I have access to the AppStore again as I need some of the Apps urgently.

Best

Annette (from Manfred's account)

Hi All, 
Just want to add info that the same problem happened to me to. A trailing space added to private store URL.

I deleted it and it resolved the issue.

Paul , it would make sense to update one of the top offered KB articles, to include this possible cause - with the image you created  and added in your reply to Margus. Suggestion to check the settings.json and that image were very useful. 
Thank you.

This was a lifesaver, thank you so much for sharing this! 

I had exactly the same issue, but despite removing the spaces, I still had the same problem. I deleted the entire json file and that seemed to sort things out.