I need to deactivate my license so I can activate Trados on my new computer but I'm having trouble. I have been issued an Offline deactivation ticket, but there is no "Offline deactivation" option I can see in Trados.

I need to deactivate my license so I can activate Trados on my new computer but I'm having trouble. I have been issued an Offline deactivation ticket, but there is no "Offline deactivation" option I can see in Trados.
Seongbak Jamie Jin we will be pleased to help you with this problem so have logged a support case on your behalf. You will be contacted at the email address used for this Community. Support Case Id : 00692108 .
Paul Filkin | RWS Group
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You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Seongbak Jamie Jin we will be pleased to help you with this problem so have logged a support case on your behalf. You will be contacted at the email address used for this Community. Support Case Id : 00692108 .
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Hi Paul. This has been resolved, thank you.