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Trados Studio 2021 won't open suddenly today

Lucia Vargas

Trados Studio 2021 ver 16.2.10.9605, won't open today, I don't know if it is related to some Windows updates that were installed today in my PC. Upon clicking on Trados, the box with name and version information appears, but then a dialog comes and disappears so fast that I cannot read anything or take any screenshot. Please help, I have urgent work to deliver by Monday, July 7 2022. I tried everything I could: like restarting the computer and removing Trados and installing it again. The problem started when I had a previous version from 16.2.10.9605, so as part of my attempts to solve the problem I downloaded this one but the problem continues.
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  • 0

    Hi Lucia,

    It sounds as though one or more of the plugins you have installed could be the cause of this.

    Please close Trados Studio, delete these folders, restart Trados Studio and then reinstall your apps using the integrated private appstore:

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\16\Plugins

    c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\16\Plugins

    c:\ProgramData\SDL\SDL Trados Studio\16\Plugins

    Paul Filkin | RWS Group

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    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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  • 0 in reply to Paul

    Hi Paul,

    Thanks a lot for the suggestion. I tried to find those pathways, and I found one, though not the same, but a similar pathway to Trados Studio Plugins. I deleted it but the problem continued. Then I tried restoring my PC to a time point before the suspected guilty Windows updates but nothing. So now I resorted to using my son's PC (installed there Trados Studio) to meet my deadline and then I'll try to find a solution during the week. By the way, my PC got even worse after that time point restore, so well...
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  • 0

    We will be pleased to help you with this problem so have logged a support case on your behalf. You will be contacted at the email address used for this Community. Support Case Id : 00692952 .

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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  • 0 in reply to Paul

    Hi Paul, 

    Fortunately I found a solution.
    Because of Trados Studio 2021 malfunction (upon clicking to open, the usual box with the software name and version appeared, then a dialog box but this one dissapeared so fast I couldn't read or screenshot it), I resorted to restore my PC to a time point before a certain Windows update I suspected from. This time restoration caused Windows 10 to not work well (e.g., the start button would not respond). In the end I reinstalled Windows and then installed the latest Trados Studio 2021 available on my downloads.
    Trados Studio 2021 is now opening as usual, so my problem is solved. So in the end maybe something got corrupted in Windows and that is what was causing all the mess.
    Thank you very much for the prompt response with suggestions an and for logging a support case. The attention was far beyond what I expected.
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  • 0 in reply to Lucia Vargas

    Sorry I don't know how the "sentiment label" works, but my response definitely carries a big smile :)
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