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Trados Studio 2021 won't open suddenly today

Lucia Vargas

Trados Studio 2021 ver 16.2.10.9605, won't open today, I don't know if it is related to some Windows updates that were installed today in my PC. Upon clicking on Trados, the box with name and version information appears, but then a dialog comes and disappears so fast that I cannot read anything or take any screenshot. Please help, I have urgent work to deliver by Monday, July 7 2022. I tried everything I could: like restarting the computer and removing Trados and installing it again. The problem started when I had a previous version from 16.2.10.9605, so as part of my attempts to solve the problem I downloaded this one but the problem continues.
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  • 0 in reply to Paul

    Hi Paul, 

    Fortunately I found a solution.
    Because of Trados Studio 2021 malfunction (upon clicking to open, the usual box with the software name and version appeared, then a dialog box but this one dissapeared so fast I couldn't read or screenshot it), I resorted to restore my PC to a time point before a certain Windows update I suspected from. This time restoration caused Windows 10 to not work well (e.g., the start button would not respond). In the end I reinstalled Windows and then installed the latest Trados Studio 2021 available on my downloads.
    Trados Studio 2021 is now opening as usual, so my problem is solved. So in the end maybe something got corrupted in Windows and that is what was causing all the mess.
    Thank you very much for the prompt response with suggestions an and for logging a support case. The attention was far beyond what I expected.
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