Can't deactivate License from an employee computer!

Hi! I am having issues deactivating a license from a computer. I installed Trados 2022 and when I added the Freelance license, it said it that it didn't work on a domain-based network, as we work via VPN.

Then I tried to deactivate it, but all I get is a "null" error message, and I have no idea how to get the Installation ID to deactivate offline.
Do you have any suggestions?Error message window on Trados Studio 2022 activation screen showing 'La desactivation a echoue' with a red cross icon and the word 'null'. An 'OK' button is below the message.Trados Studio 2022 activation screen with a green checkmark next to 'Trados Studio 2022 Freelance' and a warning message stating the license does not work on domain-based networks. Options to show activation code, deactivate offline, and a 'Deactivate' button are visible.



Generated Image Alt-Text
[edited by: Trados AI at 7:23 AM (GMT 0) on 29 Feb 2024]
emoji
Parents Reply Children
No Data