Dear all,
I have Studio 2021 SR1. I downloaded the SR2 from the programme. After installation and rebooting my PC, I tried to open Studio, but I get an error message:
I have tried to fix the installation, but I get the following message:
So now, I cannot open Studio, not even fix it. I am stucked and under pressure.
I would appreciate If you could help me out.
Thank you
Antonio Contreras
I have found this post...
gateway.sdl.com/.../communityknowledge
I have followed the instructions, but it does not work! I cannot open Studio. Same message error:
Please let me know if you have a solution.
Thank you,
Antonio
Please let me know whether you repaired your installation of Studio and reset the settings as indicated here https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039395
Kind regards,
Elisa
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Hi Elisa,
I have tried all work-arounds listed in the post https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039395
If I try to run a repair, I get the below message
If I do the manual replacement in Workaround 2, it does not work.
See below
I have tried also the
and even the
In Workaround 3: I see that after the rename with _old, a new folder was not generated. See below: 
What can I do?
Thank you,
Antonio
I also tried the SDL Freshstart app and I know that the settings habe been changed, because my 2019 version has now default settings.
I still cannot open Studio 2021.
Support case no. 00715113 has been submitted for your assistance. Please check your inbox for updates on its status.
Kind regards,
Elisa
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Thank you, Elisa!
Elisa, where can I see the status? Where can I find the inbox you mention?
Thank you again
Antonio Contreras Padilla
"inbox" means your email inbox, the place where you receive all your email messages.
Thank you, Walter. I figured that out.
Hi everyone!! I have fixed the problem. I followed all the workaround instructions and on top of that I run the SR2 installation file from the desktop and it worked!! Now I have Studio SR2 up and running. Thank you!
Hi everyone!! I have fixed the problem. I followed all the workaround instructions and on top of that I run the SR2 installation file from the desktop and it worked!! Now I have Studio SR2 up and running. Thank you!
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