Can't change segmentation rules in TM (any changes I add are gone when I reopen TM)

Question

Hi guys, 
 I have this annoying problem where any changes I make to the segmentation rules of a specific TM get lost once I close and reopen the TM/Trados Studio. What is going on here? 
 Michael

Jerzy Czopik · Answer

Not MIchael, though... 
 Similar happened to me with some (random) TMs. I attempted to add some exceptions to segmentation rules, which seemed to work. But after closing the settings and reopening them again ALL changes were gone. Restarting Studio did not help. This applies to the last production version.

Paul · Answer

Thanks Michael Beijer Jerzy Czopik 
 This is a bug I think so I have logged a case - Case Nr. 00730304. Thank you for taking the time to prepare this information. Once we get the Jira number (dev ticket) after the technical support team validate this we'll post that here too so we have something to follow up on.

Paul · Answer

Michael Beijer 
 Another update... 
 "As an update to this as there is no noticeable difference potentially causing this in the original TM vs the reorganized one. The only similar thing I found in Jira is our reference LG-28256 and this refers to such changes not being saved when modified from TM settings via the New Project wizard or Project Settings. Did the user by any chance initially do this in the TM causing it to somehow corrupt the TM and for such changes not to be saved afterward from the TM View? Does this occur with a newly created TM for the user? Also, the user has all TMs stored on Google Drive ( as seen in his video). If he creates a new TM directly outside of Google Drive does this still reproduce for him? In any way, this is an issue occurring locally on his side and not reproducible on our side either with a new TM with no TUs, any other TM with TUs already in it or even his TM after reorganizing. It would help if he could give us the exact steps between the TM creation and the moment the changes are not saved." 
 So a few questions here and a definite willingness to get to the bottom of this... perhaps you can confirm? 
 Thanks. 
 Paul.

Oana Nagy · Answer

Hi Michael Beijer , I hope you are well? 
 I assume you are working with a local TM and not a cloud TM? Please remind me of your Studio version 
 I have seen reports of this in relation to Passolo which is not true in your case. In the meantime 
 
 It this TM specific? 
 Gave you played around with TM location to rule out security lead restrictions 
 Is the TM in good health otherwise, meaning reorganised etc 
 What sort of segment rules are you making, as I have seen other reports where segment rules are not being saved. But this relates specifically to | 
 
 Looking forward to understanding your scenario in a bit more detail 
 Lyds

Trados Studio > 1. Trados Studio

Can't change segmentation rules in TM (any changes I add are gone when I reopen TM)

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