"Object reference not set to an instance of an object" error when importing xliff package from WS

I have Trados Studio 2021 SR2 - 16.2.12.9338.

Every month I import an xliff package from client's World Server to translate.

This time, when I try to import, in the Preparing Package for Import stage, I get the "Object reference not set to an instance of an object" error and cannot import the package for translation. I tried creating a new package from the WS and got the same result. I tried restarting Trados, same result.

How do I fix this so that I can translate the files?

Thanks.

Teresa

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