Hi Chunxiao Yin ,

Could you please confirm if you have this Perform lookup when active segment changes check box ticked in File > Editor > Automation?

Hi Chunxiao Yin ,

Could you please confirm if you have this Perform lookup when active segment changes check box ticked in File > Editor > Automation?

Thank you for the reply! Yes this box is checked so that should be ruled out.....what else could be the reason?

Again appreciate it

Hi Chunxiao Yin ,

Ok, it can be something else.

Please check your Project Settings, and verify that the TM named Jennie E TC […] is enabled and the Lookup check box is ticked as well:

Hey thank you for the reply. So yes....the lookup boxes are all checked as well...another rule-out

So what could be the next possible cause :( ?

Hi Chunxiao Yin ,

Could you please Reset Window Layout from View ribbon? I think that will solve your issue because your Translation Results window looks different to mine (I mean, there is a No matches found string missing in your screen-shot):

Hi Jesús,

Thank you for your patience helping me with this issue. So your third suggestion has also been tried out. Though the issue my colleague has is not with Corcondance Search, but the Translation Results panel.

So still...what else can we test out to have this solved? Again appreciate your help

HI Chunxiao Yin ,

Sorry my bad, I posted the wrong screen-shot. I meant Translation Results as well. This is the correct one with No matches found in it but missing in your first screen-shot:

It’s not clear to me if you already tried Reset window Layout…

If you did, could you see the No matches found string now in the Translation Results window?

If still doesn't work, could it be that the TM is not the expected one? To test this option, please open the TM named Jennie E TC […] in Trados Studio from Translations Memories View and then search for Customer info:. If you can’t find it either, then it’s the wrong TM. The right TM might have been deleted, for example.