My computer was reset and now I cannot activate my Trados Studio Freelance 2021 licence and software. I entered the activation code and an error message came up. How do I activate the software. There is no expiry date on my licence.

My computer was reset and now I cannot activate my Trados Studio Freelance 2021 licence and software. I entered the activation code and an error message came up. How do I activate the software. There is no expiry date on my licence.
Rosemary Luz We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00726120 .
Oana Nagy | RWS Group
_____________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Rosemary Luz We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00726120 .
Oana Nagy | RWS Group
_____________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub