Error message when I try opening Trados

Hello,

I'm having trouble opening Trados Studio as I keep on getting this message when I try to open it --> "Service "SDL.translationStudio.Api.ProjectManagementService" could not be started."

I'm a beginner and I'm using Trados on a virtual machine with my university. I already tried to follow these solutions https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039395

I hope someone can help me.

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