‘Prepare’ batch task doesn’t create project TMs nor pre-translated SDLXLIFFs

Question

Created two new projects yesterday, each containing one short pdf document, using the batch task &lsquo;prepare&rsquo;, using Language Weaver as MT provider. 
 In both instances, there was no error message upon the completion of the task. 
 However, no project translation memory had been created for either project - instead a generic empty TM was created in C:\Users\***\OneDrive\Documents\Studio 2022\Temporary Resources for the first project, and accessed when the second project was created, and only in the case of the first file, a pre-translated sdlxliff was created, as expected 100% populated with NMT - no pre-translated sdlxliff was created for the second file. 
 Spent several hours today running the &lsquo;pre-translate&rsquo; batch task manually, and, eventually, recreating the project altogether &ndash; with a new name, and after having deleted all files from the first run - to no avail. 
 Consulted all relevant documentation, help pages, the &lsquo;using MT&rsquo; and Paul Filkin&rsquo;s blog post and video &lsquo;Character Counts&rsquo;, in order to discover which ever so small twitch in the settings, general and project, might cause the problem, but am quite sure, now, that I got the settings right all along. 
 At some point, I uninstalled the DataProtectionSuite plugin, installed yesterday, thus a potential culprit, at some point run a repair-install of Studio, and at some point logged-out and back in to my Studio account, as I had read that a similar problem had been caused by having stayed logged-in for a long time &ndash; unfortunately, none of these helped. 
 Lastly, I created a brand-new project on my laptop, just in case there might be an issue with my desktop &ndash; different name, different file to be translated, DataProtectionSuite uninstalled and rebooted, and logged-out and back in to my Studio account &ndash; and found myself but with a third project not pre-translated and without project translation memory 
 To boot, all of my today&rsquo;s attempts to resolve the issue have been registered by the Language Weaver server and hence reduced my allowance &ndash; without making translation results available once. 
 At this point, I am truly exhausted and quite desperate. 
 Please do come back to me urgently. 
 Thank you very much in advance.

Paul · Answer

Claudia Christiane Wuester 
 Have yo got a main translation memory in your project when you create it? This is needed to create the project TM from it. So if you are only working with machine translation and not TM at all then you won't get a project TM created. I just tested and see this when I do it: 
 
 You can see I have a project TM created under my main TM. If I don't use a main TM when I create my project then the same exercise gives me this:

Paul · Answer

Claudia Christiane Wuester 
 Claudia Christiane Wuester said: Can you please confirm that you are looking into my other, much greater problem: that Language Weaver does not 'deliver' the pre-translation it evidently performs, as described in my original post and further described in my post from 6 days ago?!? 
 In fact I wasn't, so thanks for reminding me. It's a good idea to either tag me (typing the @ symbol will bring up the people in the thread to make it easy) or click on the prompt you surely see when I provided an answer before to say it didn't answer the question. I usually filter on unanswered questions so if I'm not just watching for a response (and after 6-days I definitely am not) then I filter on unanswered questions or reply to being tagged. 
 Can you review this video and see if it helps?

Paul · Answer

Claudia Christiane Wuester 
 You do seem to be doing everything correctly. The only question I had was over what was in your Cloud Resources as I didn't see that screen, but I think given you did have the option to use automated translations when no matches were found it seems clear you had an MT engine in there... and of course you did get one NMT result in the first segment. 
 Perhaps you can try one thing, use the Language Weaver plugin from the appstore rather than the Cloud Resources? It shouldn't make a difference but I think it's worth trying. 
 In the meantime I'll log a case for you so the technical support team can take a look.

Paul · Answer

Claudia Christiane Wuester We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00775625 .

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‘Prepare’ batch task doesn’t create project TMs nor pre-translated SDLXLIFFs