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Problem Aligning documents

Louise Taylor

Hello

I use SDL Studio 2014I have a couple of documents that I can't align and wonder if someone can help. Here is what happens :-

I enter the TM file and the two documents. The green bar starts to process

- Reading left file

- Reading right File

- Merging documents

Then the bar stops moving. I have left it all night and it doesn't move. I can't cancel it either. If I try cancel it just keeps going telling me it is cancelling. I have to force SDL to stop running. 

What I have tried so far:-

- only loading a couple of pages of the document rather than the whole

- removing all headers and footers

- changing the font to Times New Roman on both documents 

- Making sure the documents have the same content.

Does anyone know what could cause this and how it can be resolved please?
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    Hi Louise,

    Can you open these files as files for translation or does Studio struggle with them too? That would be the first test I think. If you can are you able to share the files with me? You can send them to pfilkin@sdl.com if it's ok.

    Regards

    Paul Filkin | RWS Group

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  • 0 in reply to Paul
    Hi Paul,

    I'm having a similar problem all of a sudden and I see that there isn't a solution below. I'll email you the files in a minute but thought I should start the thread here. Attached is one chapter of a user manual translated from Japanese to Korean. I'm using studio 2017 SR1. The alignment process hangs at about 2/3 of the way through. Pressing cancel takes an enormous amount of time or I have to force close Studio. The TM I use for the initial settings has fragment alignment off. Both files for alignment are locally stored. I've tried changing the files the docx and no go. I have tried using the Aligner program you mentioned once but it immediately threw an error. I'd love to split the document but those word add-ins are expensive. I did document review within Word and it turned up some hidden objects but I couldn’t remove them. Please let me know if you have any suggestions.

    Best regards,
    Keenan
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  • 0 in reply to Paul
    Hi Paul,

    I'm having a similar problem all of a sudden and I see that there isn't a solution below. I'll email you the files in a minute but thought I should start the thread here. Attached is one chapter of a user manual translated from Japanese to Korean. I'm using studio 2017 SR1. The alignment process hangs at about 2/3 of the way through. Pressing cancel takes an enormous amount of time or I have to force close Studio. The TM I use for the initial settings has fragment alignment off. Both files for alignment are locally stored. I've tried changing the files the docx and no go. I have tried using the Aligner program you mentioned once but it immediately threw an error. I'd love to split the document but those word add-ins are expensive. I did document review within Word and it turned up some hidden objects but I couldn’t remove them. Please let me know if you have any suggestions.

    Best regards,
    Keenan
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