Why is Trados crashing when I add a document?

I have Windows 11, I'm working with OneDrive, and the fix that consists in pausing the sync doesn't work. Adding a file from the desktop works, but I'm not interested in losing my work, especially when Trados decides to crash, as it does quite often. I also have issues with Trados loading the termbase, which is supposed to be a normal issue with OneDrive, except everything had been working fine for two years. The files make Trados crash occasionally but when it does it completely jams it and I have to add the file through a Add Folder.

I have Trados Studio Professional 2021 SR2 - 16.2.12.9338

Device name ---
Processor Intel(R) Celeron(R) J4125 CPU @ 2.00GHz 2.00 GHz
Installed RAM 8.00 GB (7.83 GB usable)
Device ID xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
Product ID 00330-52776-96610-AAOEM
System type 64-bit operating system, x64-based processor

Internet speed 1GB/s

Here's a screenshot of the issue

Trados Studio screenshot showing 'Create a New Project' window not responding and 'Add Files' dialog also not responding.

And here's the issue with the termbase. You can see that it's like nothing is loaded at all, but I can still search for terms. AutoSuggest doesn't work. I just rebuilt the database through MultiTerm a month ago.

Screenshot of Trados Studio with a Termbase Search showing 'No matches found or no lookup performed' and Term Recognition pane with 'No results available.'

Thanks in advance for any help.



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[edited by: RWS Community AI at 6:58 PM (GMT 0) on 14 Nov 2024]
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