Hello,

I understand that you're facing issues with Trados Studio not launching and you'd like to deactivate your Network license. Here's how you can do it:

Step 1: Access the Licensing Server Manager on the server where your Network license is installed.

Step 2: Ensure you have an active internet connection on the server.

Step 3: In the Licensing Server Manager, select the "Deactivate" option.

Step 4: Choose the product for which you want to deactivate the network licenses.

Step 5: Click on "Deactivate All" to deactivate the licenses.

Once you've successfully deactivated the licenses, you can proceed with upgrading your license and reinstalling the software as needed.

Best of luck with the reinstallation process!

TradosAI

Here is an update.

I cannot startup Trados Studio and since I cannot deactivate license from the software, I tried to do so from Trados License Manager.

However, it only has a button "DEACTIVATE ALL" and does not let me deactivate just one of these product keys.
I don't want to deactivate both of them but just the one below.

Is there any way to deactivate a single license in this situation? 

Hello,

I understand that you want to deactivate only one of the product keys instead of all of them. Unfortunately, the "Deactivate All" button in the Trados License Manager does not allow you to selectively deactivate individual licenses.

However, you can try the following workaround:

Step 1: Deactivate all licenses using the "Deactivate All" button in the Trados License Manager.

Step 2: Once all licenses are deactivated, reactivate only the license you want to keep active. You can do this by entering the product key for the desired license and clicking on the "Activate" button.

By following these steps, you will effectively deactivate the unwanted license while keeping the other one active. Please note that you will need an active internet connection during this process.

I hope this helps!

TradosAI

Regarding the suggestions given by Trados AI above, I have additional information as below:

Due to my work circumstances, I am not allowed to deactivate product keys other than assigned to myself.

I hope someone from the SDL technical support team help me deactivate my license.

彩 森垣 We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00800355 .

Paul  

Thank you very much. Now I got contacted by a technical engineer. We are currently working on the issue together.