Hello Kathleen,

I understand your frustration and I'm here to help. The error messages you're encountering are usually due to antivirus software or system settings blocking Trados Studio's operations. Here's what you can do:

Step 1: Ensure that Trados Studio and MultiTerm are allowed through your firewall. You've mentioned that you've already done this, but it's worth double-checking.

Step 2: Add exceptions to your antivirus or security suite for specific Trados Studio folders. Please note that any changes to your security suite are made at your own risk as they may reduce its effectiveness. If in doubt, contact your antivirus provider for advice.

For Trados Studio 2022, add the following folders to your antivirus's allow list or exclusion list (replace %USERNAME% with your Windows username):

- C:\Program Files (x86)\Trados

- C:\Users\%USERNAME%\App Data\Local\Temp

If the issue persists, add these additional folders to the exclusion list:

- C:\Program Data\Package Cache\Trados

- C:\Program Data\Trados

- C:\Users\%USERNAME%\App Data\Local\Trados

- C:\Users\%USERNAME%\App Data\Roaming\Trados

The method for adding the folders depends on the antivirus or other product you're using. If you're unsure how to do this, contact the product manufacturer.

Step 3: If the problem persists, try running Trados Studio as an administrator. To do this, right-click on the Trados Studio icon and select 'Run as administrator'.

Remember, Trados Studio is not at fault here. The problem you're trying to resolve is that of your antivirus tool blocking its operation.

I hope this helps! If you have any other questions, feel free to ask.

Best regards,

RWS Community AI

This worked, thank you!

Hello

I am running into this same issue with an XLF file.  I have added the same folders you listed above. I am guessing that it would be the same for 2021 version.  Also tried running as an Administrator.

I work in a corporate office and know that our IT department has set Trados as an exception for our Virus software.

Any other suggestions?

David

None of this worked for me; some of the folders that you suggested I add to my exclusion list weren't recognized by my virus software. I tried reopening Trados every time I made each round of changes.

 David McDermit Veronica Mayer 

Hi,

If you Tag onto a question that already has a verified response it’s difficult to see you post and we can’t engage technical support if needed.

Please create a new thread explaining your problem on detail, what version of the software you’re using and any detailed error messages you see.