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Failed to save target content, could not find file

Kathleen Tunney

Hello!

I received this error msg "Failed to save target content, could not find file..." This struck me as crazy, since I checked through Windows File Explorer that the path is still there, accurate as ever.

Having read the solution to someone else's same problem, I went into AV settings and allowed Trados Studio and Multiterm to go through the firewall unimpeded. Did it work? No.

Now it's impossible for me to save a file at all by clicking on the save icon. I get the error msg "Access to the path is denied." There was also another error msg stating that another file could not be found. This was an autosave file with a string of letters and numbers so long, it's not feasible to copy it here. Heaven only knows what other error messages are lurking!

So now that I can't save a target file, and can't save a current version of the file in Editor mode by clicking on the disk icon, Trados Studio 2022 is completely unusable. As a newbie working on the Trados Studio eLearning Course for Beginners, I'm ready to bang my head against the desk.

Can anyone help? And what should I do if no one has an answer? There isn't a support phone number, is there? I will be forever grateful for any assistance.

Thanks!

Kathleen
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    Hello Kathleen,

    I understand your frustration and I'm here to help. The error messages you're encountering are usually due to antivirus software or system settings blocking Trados Studio's operations. Here's what you can do:

    Step 1: Ensure that Trados Studio and MultiTerm are allowed through your firewall. You've mentioned that you've already done this, but it's worth double-checking.

    Step 2: Add exceptions to your antivirus or security suite for specific Trados Studio folders. Please note that any changes to your security suite are made at your own risk as they may reduce its effectiveness. If in doubt, contact your antivirus provider for advice.

    For Trados Studio 2022, add the following folders to your antivirus's allow list or exclusion list (replace %USERNAME% with your Windows username):

    - C:\Program Files (x86)\Trados

    - C:\Users\%USERNAME%\App Data\Local\Temp

    If the issue persists, add these additional folders to the exclusion list:

    - C:\Program Data\Package Cache\Trados

    - C:\Program Data\Trados

    - C:\Users\%USERNAME%\App Data\Local\Trados

    - C:\Users\%USERNAME%\App Data\Roaming\Trados

    The method for adding the folders depends on the antivirus or other product you're using. If you're unsure how to do this, contact the product manufacturer.

    Step 3: If the problem persists, try running Trados Studio as an administrator. To do this, right-click on the Trados Studio icon and select 'Run as administrator'.

    Remember, Trados Studio is not at fault here. The problem you're trying to resolve is that of your antivirus tool blocking its operation.

    I hope this helps! If you have any other questions, feel free to ask.

    Best regards,

    RWS Community AI
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  • 0 in reply to RWS Community AI

    None of this worked for me; some of the folders that you suggested I add to my exclusion list weren't recognized by my virus software. I tried reopening Trados every time I made each round of changes.
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