I have just started having the same problem with the DeepL plugin. Any suggestions for a fix?

Afrim Hyseni John Fry Jeff Staflund 

First thing is to review the release notes as the advice in there is to uninstall all your plugins completely before updating.  Then only install plugins that you can see are available for you in the integrated appstore as many have not been updated yet.

This post sheds a little more light on it...  RE: TexTra plugin causes error after latest update to Trados Studio 2022 

But in relation to the ones mentioned in this thread DeepL is fine if you use the correct version, ModernMT almost certainly needs to be updated to support SR1 and MT Enhanced is best replaced with the separate Google and Microsoft plugins as these have been rewritten and will be maintained to support anything new that is available from these providers going forward.  You can find them here:

https://appstore.rws.com/Plugin/174

https://appstore.rws.com/Plugin/179

I did as you instructed, uninstalled the Microsoft/Google plug-in and installed the new Google Translate plug-in, but it only works when I save the file I'm translating as a project (and choose Google Translate in the project settings). However, when I simply open a file for translation without saving it, and click on Google Translate on the translation memory pop-up page, it says that the API key is already being used, and I'm not able to use the plug-in from there. Any ideas?

Hi Paul,

Another one guilty of not reading the release notes and getting myself into a mess with DeepL plugin here, apologies.

I tried Katherine's quick fix. But that didn't work, still the same error message. 

So I tried following your instruction above, but I am having difficulty finding these folders. The only Studio 17 plugin folder I found was at: C:\Program Files (x86)\Trados\Trados Studio\Studio17\Plugins - there were over 1,000 files in there, which I deleted, but then Studio would not even start up. So I swiftly recovered the deleted files, it then restarted. Am I looking at the wrong folder?

I have tried uninstalling the DeepL plugin and then installing the new version compatible with S1, but it still doesn't work. Please can you help? Can I uninstall the apps and then uninstall Studio altogether and then reinstall it without losing my data? Would that work?

Thanks for any help

Same issue here with many plugins. I've downloaded the Intento plugin for the first time after the latest studio update and it doesn't work. Suppose I need to wait until the developer updates that plugin right? Is there anything I can do as a user? 

Utku Tavsel 

Utku Tavsel said:

Is there anything I can do as a user? 

Contact the developer.

I did. Do you have any updates on Studio Subtitling? It's Trados' own plugin

Utku Tavsel 

Trados does not have any plugins.  We have a team that develops them and provides them... partially to support 3rd party developers as we opensource most of what we do, and partially to help create interesting solutions for things users want.  But I would not say they are Trados in a way that suggests we have to support them!  We don't!

Utku Tavsel said:

Do you have any updates on Studio Subtitling?

This one is actually tricky because it's very tightly integrated with the Studio Editor and the SR1 release contains substantial changes under the hood.  Some of these changes relate to an almost completely replaced Editor.  So we are still working on this one, but it may take a while as it's a very complex plugin.

We are prioritising it as best we can as we know it's a well used plugin.  So it will be available when it's ready.  I don't have timescales for this yet.

Yes, it's extremely useful. Hope it's completed soon. Thanks!

Deepl's API does not work and this method does not solve it here.

Hi, I just updated Google Cloud plug-in, restarted Trados, and now it's not working in any way I try! Please see error attched. I need help URGENTLY please!

Ana Mendonca JF Delannoy 

There is absolutely nothing wrong with this update.  The error message Ana shows is extremely clear, and you have got the old version of the app installed... at least the unpacked folders are based on the old one.

So close Studio and then delete everything you have in these folders:

%APPDATA%\Trados\Trados Studio\17\Plugins

%LOCALAPPDATA%\Trados\Trados Studio\17\Plugins

c:\ProgramData\Trados\Trados Studio\17\Plugins

Then restart Studio and reinstall the app via the integrated AppStore in Trados Studio.  DO NOT USE ANY VERSION OF THE APP YOU MIGHT HAPPEN TO HAVE ON YOUR COMPUTER.

Ana Mendonca JF Delannoy 

There is absolutely nothing wrong with this update.  The error message Ana shows is extremely clear, and you have got the old version of the app installed... at least the unpacked folders are based on the old one.

So close Studio and then delete everything you have in these folders:

%APPDATA%\Trados\Trados Studio\17\Plugins

%LOCALAPPDATA%\Trados\Trados Studio\17\Plugins

c:\ProgramData\Trados\Trados Studio\17\Plugins

Then restart Studio and reinstall the app via the integrated AppStore in Trados Studio.  DO NOT USE ANY VERSION OF THE APP YOU MIGHT HAPPEN TO HAVE ON YOUR COMPUTER.

It worked, thank you for your quickly reply!!

The paths listed here do not correspond to what I have
and in the most-similar paths, there are no "Plugins" directories.
I'd rather undo the update. I know what it warps, I don't know what it brings.

JF Delannoy 

JF Delannoy said:

The paths listed here do not correspond to what I have

How about you tell us what you have?

What version of Trados Studio do you have?  Maybe you don't have 2022?  Maybe you have just hidden your system folders?

JF Delannoy said:

I'd rather undo the update. I know what it warps, I don't know what it brings.

That really isn't the most appropriate solution here.  But if you insist just uninstall it properly trough the windows control panel and then download and install the old one:

https://gateway.sdl.com/apex/communityknowledge?articleName=000012378

It's a mistake though... you're fixing the wrong problem.

Can you uninstall specifically an app's update through Control Panel / Programs  ?
This is designed as an app uninstall, not a rollback.

Or how do you do a simple rollback to the state-of-software of, say, three days ago?

 JF Delannoy 

Ah... so you only want to undo the plugin update?  That definitley won't help you as I don't believe this is your problem.  I think you have simoly go the unpacked folder of the old plugin still there, so when you updated to Trados Studio 2022 SR1 that is what broke.  So your options now are these:

1. roll back from Trados Studio 2022 SR1
2. clean out your plugins as instructed and install the right version properly
3. clean out your plugins and simply don't install them again

I'm afraid you need to look at the real problem here and not do something just because you re unable to find a folder that is 100% there.  You just can't see it.