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Having several problems since the upgrade to SR1. Can someone help me?

Myrelle de Miranda Pacheco

Hi all,

Since SR1 version was released, I promptly downloaded it in order to remain with the most up-to-date version of Trados. However, since then, I'm facing different kinds of problem that so far I could "solve" doing something found here in the community. But it is getting a bit annoying since version 2019 worked perfectly and version 2022 (the current I work with) keeps throwing errors, even though I got to change computers! From W10 to W11. I did as many times as I could to downgrade, so I could work in a more stable version, but today specifically, it is giving me the same error in both versions, 17.1.6.16252 and 17.0.6.14902. 

Anyway, the issue today is that I just can't confirm any segment at all. If I confirm hitting Ctrl + Enter, Trados closes abruptly. If I use the button "Confirm", this is what I get: "Object reference not set to an instance of an object." 

Here's the stack. A little big, sorry!

<SDLErrorDetails time="07/08/2023 16:30:34">
<ErrorMessage>Object reference not set to an instance of an object.</ErrorMessage>
<Exception>
<Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
<HelpLink/>
<Source>Sdl.Verification.QAChecker</Source>
<HResult>-2147467261</HResult>
<StackTrace>
<![CDATA[ at Sdl.Verification.QAChecker.Processors.ProcessorRegEx.CheckRegEx(QASegmentPair currentSegmentPair) at Sdl.Verification.QAChecker.Processors.ProcessorRegEx.Process(QASegmentPair currentPair) at Sdl.Verification.QAChecker.QACheckerProcessing.Verify(QASegmentPair currentPair) at Sdl.Verification.QAChecker.QACheckerMain.ProcessParagraphUnit(IParagraphUnit paragraphUnit) at Sdl.FileTypeSupport.Framework.Core.Utilities.BilingualApi.BilingualContentHandlerAdapter.ProcessParagraphUnit(IParagraphUnit paragraphUnit) at Sdl.FileTypeSupport.Framework.Integration.AbstractBilingualProcessorContainer.ProcessParagraphUnit(IParagraphUnit paragraphUnit) at Sdl.FileTypeSupport.Framework.BilingualApi.AbstractBilingualContentProcessor.ProcessParagraphUnit(IParagraphUnit paragraphUnit) at Sdl.FileTypeSupport.Framework.Integration.LocationMarkerLocator.ProcessParagraphUnit(IParagraphUnit paragraphUnit) at Sdl.FileTypeSupport.Framework.Integration.AbstractBilingualProcessorContainer.ProcessParagraphUnit(IParagraphUnit paragraphUnit) at Sdl.FileTypeSupport.Framework.Integration.FileExtractor.ProcessParagraphUnit(IParagraphUnit paragraphUnit) at Sdl.TranslationStudio.Editor.TranslationEditor.SingleParagraphUnitBilingualParser.ParseNext() at Sdl.FileTypeSupport.Framework.Integration.FileExtractor.ParseNext() at Sdl.FileTypeSupport.Framework.Integration.MultiFileConverter.ParseNext() at Sdl.FileTypeSupport.Framework.Integration.MultiFileConverter.Parse() at Sdl.TranslationStudio.Editor.TranslationEditor.SegmentVerifier.Verify(ISegmentContainerNode segmentContainerNode, IParagraphUnitContainerNode paragraphContainerNode, IFileContainerNode fileContainerNode) at Sdl.TranslationStudio.Editor.TranslationEditor.TranslatableDocument.VerifySegment(ISegmentContainerNode segmentContainerNode, IParagraphUnitContainerNode paragraphContainerNode, IFileContainerNode fileContainerNode) at Sdl.TranslationStudio.Editor.TranslationEditor.SideBySideDocumentEditingView.VerifySegment() at Sdl.TranslationStudio.Editor.TranslationEditor.Actions.AbstractConfirmSegmentAction.ExecuteActiveSegment() at Sdl.TranslationStudio.Editor.TranslationEditor.Actions.AbstractConfirmSegmentAction.Execute() at Sdl.Desktop.Platform.Implementation.CommandBars.SimpleActionExecuter.Execute(ActionData actionData) at Sdl.Desktop.Platform.Implementation.ResourceLoggingInternalCommandExecuter`1.ExecuteWithResourceLogging(TCommandData commandData, String message) at Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.ExecuteAction(IAction action, ActionOrigin origin, Boolean allowToggle) at Sdl.Platform.UI.IgCommandBarDynamicActionMenu.Execute() at Sdl.Platform.UI.IgAbstractCommandBarActionMenu._menu_ToolClick(Object sender, ToolClickEventArgs e) at Infragistics.Win.UltraWinToolbars.ToolBase.OnToolClick(ToolClickEventArgs e) at Infragistics.Win.UltraWinToolbars.UltraToolbarsManager.OnToolClick(ToolClickEventArgs e) at Infragistics.Win.UltraWinToolbars.UltraToolbarsManager.FireEvent(ToolbarEventIds id, EventArgs e) at Infragistics.Win.UltraWinToolbars.ToolBase.OnToolClick() at Infragistics.Win.UltraWinToolbars.PopupToolBase.OnToolClick() at Infragistics.Win.UltraWinToolbars.ButtonToolUIElement.DoClickProcessing(MouseEventArgs e) at Infragistics.Win.UltraWinToolbars.ButtonToolUIElement.OnMouseUp(MouseEventArgs e) at Infragistics.Win.ControlUIElementBase.ProcessMouseUpHelper(Object sender, MouseEventArgs e) at Infragistics.Win.ControlUIElementBase.ProcessMouseUp(Object sender, MouseEventArgs e) at Infragistics.Win.Utilities.ProcessEvent(Control control, ProcessEvent eventToProcess, EventArgs e) at Infragistics.Win.UltraWinToolbars.UltraToolbarsDockArea.OnMouseUp(MouseEventArgs e) at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks) at System.Windows.Forms.Control.WndProc(Message& m) at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m) at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m) at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam) ]]>
</StackTrace>
</Exception>
<Environment>
<ProductName>Trados Studio</ProductName>
<ProductVersion>Studio17</ProductVersion>
<EntryAssemblyFileVersion>17.1.6.16252</EntryAssemblyFileVersion>
<OperatingSystem>Microsoft Windows 11 Home</OperatingSystem>
<ServicePack>NULL</ServicePack>
<OperatingSystemLanguage>2057</OperatingSystemLanguage>
<CodePage>1252</CodePage>
<LoggedOnUser>MYMIRANDA\myrel</LoggedOnUser>
<DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
<ComputerName>MYMIRANDA</ComputerName>
<ConnectedToNetwork>True</ConnectedToNetwork>
<PhysicalMemory>16481336 MB</PhysicalMemory>
</Environment>
</SDLErrorDetails>

Interestingly, if I hit "Complete review", it works... sometimes, not always. Can I cry now? Sob
Hope someone can give me a hand, because it's been weeks like this
 

Moved the error stack to a code block for readability
[edited by: Paul at 8:54 AM (GMT 1) on 9 Aug 2023]
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  • 0 in reply to Paul

    Hi  ,

    Sorry for the delayed response. My projects had accumulated, and I'm in a rush to finish the ones that I have to deliver this week. But....

    I received two different projects, from two different clients, with even two different language combinations; they thrown the same problem related to Verify Document. When Trados wouldn't just crash... I couldn't go through F8 without receiving an error.

    Despite being able to get to the end of the last short project I've just done, without having to deactivate the three items in Verification, whenever I hit "Verify", it took a lot of time to load it all and, at the end, it threw an error related to issues in indexing. 

    I'm working right now without using the Verify Document function, doing it elsewhere. For the project I'm dealing with right now, I'm using only the "Terminology verifier" activated, but every time I confirm a segment, it takes at least 10 to 15 seconds to go through and jump to the next.     

    UPDATE: 45 minutes after I wrote this, here's the error, again. 

    <ErrorMessage>Index was out of range. Must be non-negative and less than the size of the collection. Parameter name: index</ErrorMessage>
<Exception>
<Type>System.ArgumentOutOfRangeException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
<ParamName>index</ParamName>
<HelpLink/>
<Source>mscorlib</Source>
<HResult>-2146233086</HResult>
<StackTrace>
<![CDATA[ at System.ThrowHelper.ThrowArgumentOutOfRangeException(ExceptionArgument argument, ExceptionResource resource) at Sdl.Verification.TermVerifier.TermVerifierProcessing.HasAnyForbiddenFields(ISegment target, Boolean found, ITermRecognitionHit hit, IEntryTerm term) at Sdl.Verification.TermVerifier.TermVerifierProcessing.CheckForbiddenTerms(ISegment target) at Sdl.Verification.TermVerifier.TermVerifierProcessing.Verify(ISegment source, ISegment target, Boolean sourceHasRevisions, Boolean targetHasRevisions) at Sdl.Verification.TermVerifier.TermVerifierMain.ProcessParagraphUnit(IParagraphUnit paragraphUnit) at Sdl.FileTypeSupport.Framework.Core.Utilities.BilingualApi.BilingualContentHandlerAdapter.ProcessParagraphUnit(IParagraphUnit paragraphUnit) at Sdl.FileTypeSupport.Framework.Core.Utilities.BilingualApi.BilingualContentHandlerAdapter.ProcessParagraphUnit(IParagraphUnit paragraphUnit) at Sdl.FileTypeSupport.Framework.Core.Utilities.BilingualApi.BilingualContentHandlerAdapter.ProcessParagraphUnit(IParagraphUnit paragraphUnit) at Sdl.FileTypeSupport.Framework.Integration.AbstractBilingualProcessorContainer.ProcessParagraphUnit(IParagraphUnit paragraphUnit) at Sdl.FileTypeSupport.Framework.BilingualApi.AbstractBilingualContentProcessor.ProcessParagraphUnit(IParagraphUnit paragraphUnit) at Sdl.FileTypeSupport.Framework.Integration.LocationMarkerLocator.ProcessParagraphUnit(IParagraphUnit paragraphUnit) at Sdl.FileTypeSupport.Framework.Integration.AbstractBilingualProcessorContainer.ProcessParagraphUnit(IParagraphUnit paragraphUnit) at Sdl.FileTypeSupport.Framework.Integration.FileExtractor.ProcessParagraphUnit(IParagraphUnit paragraphUnit) at Sdl.TranslationStudio.Editor.TranslationEditor.SingleParagraphUnitBilingualParser.ParseNext() at Sdl.FileTypeSupport.Framework.Integration.FileExtractor.ParseNext() at Sdl.FileTypeSupport.Framework.Integration.MultiFileConverter.ParseNext() at Sdl.FileTypeSupport.Framework.Integration.MultiFileConverter.Parse() at Sdl.TranslationStudio.Editor.TranslationEditor.SegmentVerifier.Verify(ISegmentContainerNode segmentContainerNode, IParagraphUnitContainerNode paragraphContainerNode, IFileContainerNode fileContainerNode) at Sdl.TranslationStudio.Editor.TranslationEditor.TranslatableDocument.VerifySegment(ISegmentContainerNode segmentContainerNode, IParagraphUnitContainerNode paragraphContainerNode, IFileContainerNode fileContainerNode) at Sdl.TranslationStudio.Editor.TranslationEditor.SideBySideDocumentEditingView.VerifySegment() at Sdl.TranslationStudio.Editor.TranslationEditor.Actions.AbstractConfirmSegmentAction.ExecuteActiveSegment() at Sdl.TranslationStudio.Editor.TranslationEditor.Actions.AbstractConfirmSegmentAction.Execute() at Sdl.Desktop.Platform.Implementation.CommandBars.SimpleActionExecuter.Execute(ActionData actionData) at Sdl.Desktop.Platform.Implementation.ResourceLoggingInternalCommandExecuter`1.ExecuteWithResourceLogging(TCommandData commandData, String message) at Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.ExecuteAction(IAction action, ActionOrigin origin, Boolean allowToggle) at Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.ExecuteActionForShortcut(Keys shortcut) at Sdl.Platform.UI.StudioWindowForm.OnPreviewKeyDown(Keys keys) at Sdl.Platform.UI.GlobalKeysMessageFilter.PreFilterMessage(Message& m) at System.Windows.Forms.Application.ThreadContext.ProcessFilters(MSG& msg, Boolean& modified) at System.Windows.Forms.Application.ThreadContext.PreTranslateMessage(MSG& msg) at System.Windows.Forms.Application.ThreadContext.System.Windows.Forms.UnsafeNativeMethods.IMsoComponent.FPreTranslateMessage(MSG& msg) at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData) at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context) at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context) at Sdl.TranslationStudio.Application.Launcher.RunApplication() ]]>
</StackTrace>
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  • 0 in reply to Myrelle de Miranda Pacheco

     

    The error seems to be related to 'HasAnyForbiddenFields' so maybe turn off that part of the check for now.

    Myrelle de Miranda Pacheco said:
    but every time I confirm a segment, it takes at least 10 to 15 seconds to go through and jump to the next.     

    Maybe turn off the interactive check and just run the terminology verification at the end.

    Paul Filkin | RWS Group

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