Anna Eich 

Without seeing the file it's tricky to determine the real cause of the error since the error message you provide is coming from Madcap which is not our product.  If I was to hazard a guess based on this part:

Anna Eich said:

Parameter name: Corrupted nodes in translation units.

I'd say you have included segmentation information in the target file and Madcap doesn't know how to handle it.  So check and see if you have this checked in your project settings:

If you do then recreate your project with it checked, pre-translate the file and then save the target again.

If that isn't the problem you will have either have your customer tell you exactly what that error message refers to so you know what needs fixing, or provide a copy of the original source file and the updated target file so we can compare them and see if we can work out what the problem might be.

Hi Paul,

thank you so much for your reply and your suggestion to check the "Add segmentation information to the translated file".

In the meantime, my client did some research in Madcap and sent me exact instructions. The instructions say that the file I receive from Madcap, which is a .zip file, cannot be unpacked (which is what I did above) but must be imported into Trados Studio as a .zip file and then exported as a zip file again.

Is it even possible to import a zip file - which contains the file to be translated - into Studio? I tried and got the following error: The project must include at least one translatable file.

Thanks in advance!

Anna Eich 

Can you share a screenshot of what you see when you unzip this file?

Hi Paul, thanks for your reply. Here is what I see:

according to the Madcap instructions, I am not supposed to unzip the file before bringing it into Trados Studio (19). Is that even possible?

thanks!

Anna Eich 

I don't think so.  I wanted to see if there was a package in here perhaps but there isn't.  Do they have anything documented on how that is supposed to work?  Maybe with some plugin or connector that you don't have?

Hi Paul, I tried the XLIFF setting you suggested yesterday, and that worked at the client's end! Thank you so much for your help! :)

Anna Eich 

Anna Eich said:

I tried the XLIFF setting you suggested yesterday, and that worked at the client's end!

Great... a lucky guess :-)

Paul, you just know what you are doing. :)