Hello,

I understand that you're experiencing issues with Trados Studio 2022 crashing when running as a virtual app through Citrix WorkSpace. This is indeed a unique situation, and I appreciate your detailed explanation.

Here are some steps you can take to troubleshoot this issue:

Step 1: Ensure that your Citrix WorkSpace is up-to-date. Outdated versions may cause compatibility issues with newer applications.

Step 2: Check if there are any updates available for Trados Studio 2022. You can do this within the application itself.

Step 3: Try running Trados Studio 2022 as a standalone application (not through Citrix WorkSpace) to see if the issue persists. This can help determine if the problem is with Trados Studio or Citrix WorkSpace.

Step 4: If the issue only occurs when running Trados Studio through Citrix WorkSpace, it might be a compatibility issue. In this case, you may want to reach out to Citrix Support for further assistance.

Step 5: If the issue also occurs when running Trados Studio as a standalone application, you may want to follow the steps provided in the context to troubleshoot Trados Studio crashes.

Please note that while Trados Studio is designed to work in a variety of environments, there may be unique challenges when running it as a virtual app through Citrix WorkSpace.

I hope these steps help you resolve the issue. If you need further assistance, please don't hesitate to ask.

Best regards,

RWS Community AI

I'm hoping for an answer based on someone's actual past experience about whether or not it is possible to use Trados Studio 2022 in a virtual app environment. I have myself used Trados Studio (2019) on an Amazon WorkSpaces VM before, and everything worked just fine. However, in this instance, Trados Studio 2022 crashes after trying to use it in Trial mode or after logging in with RWS ID to use our academic subscription.

Devin Gilbert 

Do you know how it's licensed, and are you trying to use any plugins?

https://gateway.sdl.com/apex/communityknowledge?articleName=000002920

https://gateway.sdl.com/apex/communityknowledge?articleName=000021174

https://gateway.sdl.com/apex/communityknowledge?articleName=000017012

It's unlikely to be a bug since we don't actually support this environment.  I believe Studio can work but with the sort of limitations in use mentioned above in the KB articles.

Paul  The software is all licensed through an Academic Partner subscription (not through a license). Not trying to use any plugins. It's good to confirm that you don't support this environment, so it's no worries. Thank you very much for the follow-up!