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Using Citrix WorkSpace to run a virtual instance of Trados Studio: Studio crashes after entering subscription credentials

Devin Gilbert

My organization uses an app called Citrix WorkSpace to run virtual instances of applications on your local machine. Basically, they have a webpage with the apps that can be run virtually, then you click on one of the apps and Citrix WorkSpace helps you interface with the virtual app on your local machine.

We just tried adding Trados Studio 2022 to the list of virtual apps, and

  • the application runs just fine.
  • I put in my RWS ID credentials to activate the app with my subscription.
  • It successfully logs in with my RWS ID credentials and displays the info related to our Academic Partner Program subscription.
  • As soon as I hit "OK" on the dialog box that is displaying our subscription account details, the program shuts down.

Does anyone have experience deploying Trados Studio as a virtual app? Were you able to get it to work? Is Trados Studio blocking Citrix WorkSpace or is this perhaps a bug?
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    Hello,

    I understand that you're experiencing issues with Trados Studio 2022 crashing when running as a virtual app through Citrix WorkSpace. This is indeed a unique situation, and I appreciate your detailed explanation.

    Here are some steps you can take to troubleshoot this issue:

    Step 1: Ensure that your Citrix WorkSpace is up-to-date. Outdated versions may cause compatibility issues with newer applications.

    Step 2: Check if there are any updates available for Trados Studio 2022. You can do this within the application itself.

    Step 3: Try running Trados Studio 2022 as a standalone application (not through Citrix WorkSpace) to see if the issue persists. This can help determine if the problem is with Trados Studio or Citrix WorkSpace.

    Step 4: If the issue only occurs when running Trados Studio through Citrix WorkSpace, it might be a compatibility issue. In this case, you may want to reach out to Citrix Support for further assistance.

    Step 5: If the issue also occurs when running Trados Studio as a standalone application, you may want to follow the steps provided in the context to troubleshoot Trados Studio crashes.

    Please note that while Trados Studio is designed to work in a variety of environments, there may be unique challenges when running it as a virtual app through Citrix WorkSpace.

    I hope these steps help you resolve the issue. If you need further assistance, please don't hesitate to ask.

    Best regards,

    RWS Community AI
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  • 0

    Hello,

    I understand that you're experiencing issues with Trados Studio 2022 crashing when running as a virtual app through Citrix WorkSpace. This is indeed a unique situation, and I appreciate your detailed explanation.

    Here are some steps you can take to troubleshoot this issue:

    Step 1: Ensure that your Citrix WorkSpace is up-to-date. Outdated versions may cause compatibility issues with newer applications.

    Step 2: Check if there are any updates available for Trados Studio 2022. You can do this within the application itself.

    Step 3: Try running Trados Studio 2022 as a standalone application (not through Citrix WorkSpace) to see if the issue persists. This can help determine if the problem is with Trados Studio or Citrix WorkSpace.

    Step 4: If the issue only occurs when running Trados Studio through Citrix WorkSpace, it might be a compatibility issue. In this case, you may want to reach out to Citrix Support for further assistance.

    Step 5: If the issue also occurs when running Trados Studio as a standalone application, you may want to follow the steps provided in the context to troubleshoot Trados Studio crashes.

    Please note that while Trados Studio is designed to work in a variety of environments, there may be unique challenges when running it as a virtual app through Citrix WorkSpace.

    I hope these steps help you resolve the issue. If you need further assistance, please don't hesitate to ask.

    Best regards,

    RWS Community AI
    emoji
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