Error message: OLE received a packet with an invalid header: (Exception from HRESULT: 0x80010111)

Hello all,

I got this unhelpful message and a refusal to start from my Studio 2019 SR2 [15.2.8.3007] this morning: ‘OLE received a packet with an invalid header: (Exception from HRESULT:  0x80010111)’
There were two possibly related MS updates on my Windows 11 64bit laptop this morning, one I manage to uninstall, the other one cannot be uninstalled - security update KB5029263.

I would be grateful for any ideas of what to do...

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  • Hello,

    I'm sorry to hear that you're experiencing this issue with Trados Studio 2019. The error message you're seeing is related to the Object Linking and Embedding (OLE) technology used by Microsoft. It's possible that the recent updates on your Windows 11 laptop have caused some conflicts.

    Here are some steps you can try to resolve this issue:

    Step 1: Restart your computer. This simple step can often resolve many issues.

    Step 2: Run Trados Studio as an administrator. To do this, right-click on the Trados Studio icon and select 'Run as administrator'.

    Step 3: Check for updates within Trados Studio. There might be an update available that can resolve this issue.

    Step 4: If the issue persists, you might need to repair your Trados Studio installation. You can do this from the 'Programs and Features' section of your Windows Control Panel. Find Trados Studio in the list of installed programs, right-click on it, and select 'Repair'.

    Step 5: If none of the above steps work, you might need to reinstall Trados Studio. Please make sure to back up any important data before doing so.

    Please note that these are general steps and might not work for all situations. If the problem persists, it might be related to a deeper issue with your Windows installation or the recent updates. In that case, you might need to seek assistance from a professional who can look into your system more closely.

    I hope this helps and you're able to resolve the issue soon.

    Best regards,

    RWS Community AI

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Reply
  • Hello,

    I'm sorry to hear that you're experiencing this issue with Trados Studio 2019. The error message you're seeing is related to the Object Linking and Embedding (OLE) technology used by Microsoft. It's possible that the recent updates on your Windows 11 laptop have caused some conflicts.

    Here are some steps you can try to resolve this issue:

    Step 1: Restart your computer. This simple step can often resolve many issues.

    Step 2: Run Trados Studio as an administrator. To do this, right-click on the Trados Studio icon and select 'Run as administrator'.

    Step 3: Check for updates within Trados Studio. There might be an update available that can resolve this issue.

    Step 4: If the issue persists, you might need to repair your Trados Studio installation. You can do this from the 'Programs and Features' section of your Windows Control Panel. Find Trados Studio in the list of installed programs, right-click on it, and select 'Repair'.

    Step 5: If none of the above steps work, you might need to reinstall Trados Studio. Please make sure to back up any important data before doing so.

    Please note that these are general steps and might not work for all situations. If the problem persists, it might be related to a deeper issue with your Windows installation or the recent updates. In that case, you might need to seek assistance from a professional who can look into your system more closely.

    I hope this helps and you're able to resolve the issue soon.

    Best regards,

    RWS Community AI

    emoji
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