Hello all,
I got this unhelpful message and a refusal to start from my Studio 2019 SR2 [15.2.8.3007] this morning: ‘OLE received a packet with an invalid header: (Exception from HRESULT: 0x80010111)’
There were two possibly related MS updates on my Windows 11 64bit laptop this morning, one I manage to uninstall, the other one cannot be uninstalled - security update KB5029263.
I would be grateful for any ideas of what to do...
None of the solutions from the automated system work and I've already tried them all anyway, even 5 - uninstalling/reinstalling. Suggestion 3 to check for updates is impossible as Studio won't start, 1 isn't worth commenting on. Yes, great, a professional should look at it and that professional should be from RWS, but that won't happen. If RWS can't guarantee that software is even going to work for just 5 years, then it's scandalous, but it's obviously a good marketing ploy, because the obvious 'solution' is to buy the newest version and then do the same in 3-4 years time. Just keep paying out for shoddy service.
The last and least attractive option is to do a whole windows reset, choosing to keep personal files (if possible) then reinstall absolutely everything outside of Windows again. After that I would need to keep Windows Update under tight control, if that is still possible, and keep an eye out for the latest two WIndows updates and prevent them. Obviously no guarantees even with that and a massive pain in the youknowwhat..
Have you tried a Trados Studio reset?
To do this just close Trados Studio and then rename this folder:
c:\Users\%username%\AppData\Roaming\SDL\SDL Trados Studio\15.0.0.0\
to c:\Users\%username%\AppData\Roaming\SDL\SDL Trados Studio\15.0.0.0_old\
If you can't find this folder then you need to unhide your hidden files/folders:
Then restart Trados Studio and see if that helped. If it didn't I'll log a case for you with the support team.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Have you tried a Trados Studio reset?
To do this just close Trados Studio and then rename this folder:
c:\Users\%username%\AppData\Roaming\SDL\SDL Trados Studio\15.0.0.0\
to c:\Users\%username%\AppData\Roaming\SDL\SDL Trados Studio\15.0.0.0_old\
If you can't find this folder then you need to unhide your hidden files/folders:
Then restart Trados Studio and see if that helped. If it didn't I'll log a case for you with the support team.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Translate
