Hallo Laura,

Es tut mir leid zu hören, dass Sie Probleme mit Trados Studio 2022 haben. Der Fehler, den Sie beschreiben, kann manchmal auftreten, wenn es ein Problem mit den Projektdateien gibt. Hier sind einige Schritte, die Sie ausprobieren können:

Schritt 1: Entfernen Sie das Projekt aus der Trados Studio-Projektliste, indem Sie mit der rechten Maustaste auf das Projekt klicken und die Option "Aus Liste entfernen" (Ctrl+Alt+F4) auswählen.

Schritt 2: Klicken Sie in Trados Studio auf die Schaltfläche "Projekt öffnen" (Ctrl+Alt+G) für serverbasierte Projekte und suchen Sie das Projekt auf Trados GroupShare.

Schritt 3: Öffnen Sie das Projekt erneut von Trados GroupShare, speichern Sie die Dateien an einem anderen Ort auf Ihrem PC und setzen Sie Ihre Arbeit daran fort.

Wenn das Problem weiterhin besteht, könnte es hilfreich sein, die Anwendung auf Updates zu überprüfen. Sie können dies tun, indem Sie in der Anwendung nach Updates suchen.

Ich hoffe, dass diese Schritte Ihnen helfen, das Problem zu lösen. Bitte lassen Sie mich wissen, wenn Sie weitere Fragen haben.

Mit freundlichen Grüßen,

RWS Community AI

TradosAI did not understand my problem as the problem already occurs when I try to start Trados Studio. So I could carry none of the steps offered because of this fact.

Laura Lindner 

Unfortunately I cannot find any support article on your problem. The best solution now would be to reset Studio: https://gateway.sdl.com/apex/communityknowledge?articleName=000001417

You can also check the article 1414 at the same place.

Should this not help, report back and we'll tag the support directly.

Dear Jerzy

Thank you so much for your reply and your help.

I wil try this solution now and will get back to you asap if it worked or I need further help.

I wish you a pleasant afternoon and stay healthy. :-)

Kind regards

Laura

Dear Jerzy

I have tried the solution you offered me and luckily everything seems to be working well again at my end now. :-)

The last and only strange thing is that I have deactivated my license online before the several deinstallation and reinstallation processes I have carried out today but in Trados Studio my license is still activated.

But when I go to https://oos.sdl.com/asp/products/ssl/account/mylicenses/licenses.aspx it is indicated under "Licenses" that my license is "Available" but not "In Use".

Have you experienced such case before?

Many thanks in advance for your help and efforts.

Looking forward to hearing from you asap.

Kind regards

Laura

Laura Lindner 

I have no experience with licensing. This is a special case which can only be solved or answered by Trados people.

However, the most probable answer is a delay on the website. As long your product is activated with a perpetual license I would not pay any attention to what online is. Myself I never have seen such situation. The most common problem is that the license online is not available and must be resetted even though the product has been deactivated.

BTW, when you uninstall and reinstall the product on the same machine deactivating the license is not necessary.

Laura Lindner 

I have no experience with licensing. This is a special case which can only be solved or answered by Trados people.

However, the most probable answer is a delay on the website. As long your product is activated with a perpetual license I would not pay any attention to what online is. Myself I never have seen such situation. The most common problem is that the license online is not available and must be resetted even though the product has been deactivated.

BTW, when you uninstall and reinstall the product on the same machine deactivating the license is not necessary.

Dear Jerzy

Thank you so much for your fast reply and all the helpful information.

I will keep the thing with the license non-deactivation in mind for future problems.

Once again thank you so much for all of your help and efforts.

I wish you a pleasant evening and stay healthy.

Kind regards

Laura