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Can't create or use a termbase

João Paulo

Hello! 

I can't create or use a termbase in Trados Studio 2022 SR1 - 17.1.8.17828

The termbase function stops working. It has happened, then went back to normal, then is happening again. It doesn't create a new termbase, use an existing one, add terms to a previously loaded one, or anything at all. Trados doesn't close properly as well when I try to.

I have tried updating Trados, reinstalling it, deleting the project and creating a new one, changing the file format, reaching for support from my local account manager, reading the forums, and more, to no success.

Everytime I try to add terms / create a termbase / use a termbase, it shows an error message (image / log below).

I need support for the termbases to function, please, as soon as possible. Thank you.

Error dialog box in Trados Studio with a red cross icon, displaying the message 'Referencia de objeto nao definida para uma instancia de um objeto.' with 'OK' button, 'Knowledge Base' and 'Community' links.

Fullscreen sdlerror-2023114-21h32m25s.sdlerror.sdlerror.xml Download 
<SDLErrorDetails time="04/11/2023 21:32:32">
  <ErrorMessage>Referência de objeto não definida para uma instância de um objeto.</ErrorMessage>
  <Exception>
    <Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <HelpLink />
    <Source>Sdl.MultiTerm.Core.Common</Source>
    <HResult>-2147467261</HResult>
    <StackTrace><![CDATA[   em Sdl.MultiTerm.Core.Common.DataContainers.TermbaseStatus..ctor(ITermbaseInfo info)
   em Sdl.MultiTerm.Client.MiniEditor.MiniEditorControl..ctor(ITermbaseInfo activeTermbase, ITermHit activeTerm)
   em Sdl.MultiTerm.Client.TerminologyProvider.TerminologyProvidersUI.MultiTermViewerWinFormsUI.AddTerm(ITermbaseInfo termbaseInfo, String source, String target)
   em Sdl.MultiTerm.Client.TerminologyProvider.TerminologyProvidersUI.MultiTermViewerWinFormsUI.AddTerm(String source, String target)
   em Sdl.TranslationStudio.Editor.Terminology.TermbaseViewer.TermBaseViewPartX.TerminologyProviderViewerAddTerm(String source, String target)
   em Sdl.TranslationStudio.Editor.Terminology.TermbaseViewer.TermBaseViewPartX.AddTerm(ITerminologyProvider termbase, String source, String target)
   em Sdl.TranslationStudio.Editor.Terminology.EditorTermbaseUtils.CompleteAddTerm(ITermBaseWindow tbWindow, String sourceText, String targetText, ITermHit termToEdit, ITerminologyProvider activeTermbase)
   em Sdl.TranslationStudio.Editor.Terminology.EditorTermbaseUtils.AddOrEditTerm(IEditorService editorService, ITermbaseProvider tbProvider, String sourceText, String targetText, Action`1 launchViewer)
   em Sdl.TranslationStudio.Editor.Terminology.EditorTermbaseUtils.AddTerm(IEditorService editorService, ITranslatableDocument translatableDocument, String sourceText, String targetText)
   em Sdl.TranslationStudio.Editor.Terminology.Actions.AddNewTerm.AddTerm(IEditorService editorService, ITranslatableDocument translatableDocument, String sourceText, String targetText)
   em Sdl.TranslationStudio.Editor.Terminology.Actions.AbstractAddNewTermAction.Execute()
   em Sdl.Desktop.Platform.Implementation.CommandBars.StaticAction.Execute()
   em Sdl.Desktop.Platform.Implementation.CommandBars.SimpleActionExecuter.Execute(ActionData actionData)
   em Sdl.Desktop.Platform.Implementation.ResourceLoggingInternalCommandExecuter`1.ExecuteWithResourceLogging(TCommandData commandData, String message)
   em Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.ExecuteAction(IAction action, ActionOrigin origin, Boolean allowToggle)
   em Sdl.Platform.UI.IgCommandBarAction.Execute()
   em Sdl.Platform.UI.IgCommandBarAction._lazyButtonTool_ToolClick(Object sender, ToolClickEventArgs e)
   em Infragistics.Win.UltraWinToolbars.ToolBase.OnToolClick(ToolClickEventArgs e)
   em Infragistics.Win.UltraWinToolbars.UltraToolbarsManager.OnToolClick(ToolClickEventArgs e)
   em Infragistics.Win.UltraWinToolbars.UltraToolbarsManager.FireEvent(ToolbarEventIds id, EventArgs e)
   em Infragistics.Win.UltraWinToolbars.ToolBase.OnToolClick()
   em Infragistics.Win.UltraWinToolbars.ToolMenuItem.OnClick()
   em Infragistics.Win.UltraWinToolbars.PopupMenuItemUIElement.DoClickProcessing(MouseEventArgs e)
   em Infragistics.Win.UltraWinToolbars.PopupMenuItemUIElement.OnMouseUp(MouseEventArgs e)
   em Infragistics.Win.TextUIElementBase.OnMouseUp(MouseEventArgs e)
   em Infragistics.Win.ControlUIElementBase.ProcessMouseUpHelper(Object sender, MouseEventArgs e)
   em Infragistics.Win.ControlUIElementBase.ProcessMouseUp(Object sender, MouseEventArgs e)
   em Infragistics.Win.Utilities.ProcessEvent(Control control, ProcessEvent eventToProcess, EventArgs e)
   em Infragistics.Win.UltraWinToolbars.PopupControlBase.OnMouseUp(MouseEventArgs e)
   em System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
   em System.Windows.Forms.Control.WndProc(Message& m)
   em System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   em System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   em System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)]]></StackTrace>
  </Exception>
  <Environment>
    <ProductName>Trados Studio</ProductName>
    <ProductVersion>Studio17</ProductVersion>
    <EntryAssemblyFileVersion>17.1.8.17828</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 11 Home Single Language</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1046</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>JPAULO\jpaul</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>JPAULO</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>8165168 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>

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[edited by: RWS Community AI at 6:56 PM (GMT 0) on 14 Nov 2024]
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    Hello,

    I'm sorry to hear that you're experiencing issues with the termbase function in Trados Studio 2022 SR1. The error message you're seeing seems to be related to a null reference exception, which means that the program is trying to access a part of memory that hasn't been initialized.

    Here are some steps you can try to resolve this issue:

    Step 1: Ensure that your operating system is up to date. This includes any available updates for .NET Framework, which Trados Studio relies on.

    Step 2: Try to reset your Trados Studio settings. You can do this by going to the "File" menu, then "Setup", and then "Reset to Default Settings". Please note that this will remove any custom settings you have, so you may want to make a note of them first.

    Step 3: If the issue persists, you may need to repair your installation of Trados Studio. You can do this by going to the "Control Panel", then "Programs and Features", finding Trados Studio in the list, right-clicking on it, and selecting "Repair".

    Step 4: If none of the above steps work, you may need to uninstall and reinstall Trados Studio. Please make sure to back up any important data before doing this.

    I hope these steps help you resolve the issue. If you continue to experience problems, please let us know.

    Best regards,

    TradosAI

    emoji
Reply
  • 0

    Hello,

    I'm sorry to hear that you're experiencing issues with the termbase function in Trados Studio 2022 SR1. The error message you're seeing seems to be related to a null reference exception, which means that the program is trying to access a part of memory that hasn't been initialized.

    Here are some steps you can try to resolve this issue:

    Step 1: Ensure that your operating system is up to date. This includes any available updates for .NET Framework, which Trados Studio relies on.

    Step 2: Try to reset your Trados Studio settings. You can do this by going to the "File" menu, then "Setup", and then "Reset to Default Settings". Please note that this will remove any custom settings you have, so you may want to make a note of them first.

    Step 3: If the issue persists, you may need to repair your installation of Trados Studio. You can do this by going to the "Control Panel", then "Programs and Features", finding Trados Studio in the list, right-clicking on it, and selecting "Repair".

    Step 4: If none of the above steps work, you may need to uninstall and reinstall Trados Studio. Please make sure to back up any important data before doing this.

    I hope these steps help you resolve the issue. If you continue to experience problems, please let us know.

    Best regards,

    TradosAI

    emoji
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