Source file didn't open in the Editor. The error message was: "Value cannot be null.Parameter name: cookie".

Question

Yesterday I was unable to work on a project on Groupshare, as the source file didn't open in the Editor. The error message was: "Value cannot be null.Parameter name: cookie".
It seems to be a new problem, there are no entries with this parameter name in the Knowledge Base.
And I had just installed the latest release/version SR2 of Trados Studio 2022, so I don't know if the problem is related to this.
Now the deadline for the project has expired and it has been assigned to another linguist, so I can't try to solve it till I'm assigned another task on Groupshare... but do you have any suggestions on how to solve the issue next time the client sends me a project?

Sorry, there was a typo
[edited by: Lucrezia Lodato at 8:56 AM (GMT 0) on 29 Nov 2023]

Paul · Answer

Lucrezia Lodato 
 Lucrezia Lodato said: I really don't know what else I could share, I'm sorry :( 
 Perhaps tell us if you have any plugins installed as this may have offered a pointer to where the problem may have been coming from. Also, a very important one would be what version of GroupShare were you working with and what version of Trados Studio did you have installed before? Perhaps there is an incompatibility problem there? 
 Otherwise, without the error message, the full stack, you have not provided much to go on.

Paul · Answer

Lucrezia Lodato 
 Lucrezia Lodato said: I don't know how to see the GroupShare version 
 You ask your client. 
 Lucrezia Lodato said: I just connect to the client's server from my Trados, using an API 
 What does that mean? Have you developed a plugin, or are you using a plugin developed by others? This comment seems to conflict with yo saying you don't use any plugins. 
 Anyway, there is insufficient information here to be able to help. I'm not aware of any similar reports so it might have even been a one-off glitch. The best thing is probably for yo to share more error details if it happens again.

Angelo Caltagirone · Answer

Hi, I had the same problem today, I detached the TBs (there was something wrong). Then I close Studio and reponed it and the problem was gone. 
 Regards, 
 Angelo

Trados Studio > 1. Trados Studio

Source file didn't open in the Editor. The error message was: "Value cannot be null.Parameter name: cookie".

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