Source file didn't open in the Editor. The error message was: "Value cannot be null.Parameter name: cookie".

Yesterday I was unable to work on a project on Groupshare, as the source file didn't open in the Editor. The error message was: "Value cannot be null.Parameter name: cookie".
It seems to be a new problem, there are no entries with this parameter name in the Knowledge Base.
And I had just installed the latest release/version SR2 of Trados Studio 2022, so I don't know if the problem is related to this.
Now the deadline for the project has expired and it has been assigned to another linguist, so I can't try to solve it till I'm assigned another task on Groupshare... but do you have any suggestions on how to solve the issue next time the client sends me a project?



Sorry, there was a typo
[edited by: Lucrezia Lodato at 8:56 AM (GMT 0) on 29 Nov 2023]
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  • Ok, thank you. 

    As far as I know, there are no plugins, even if I check in the plugin list. To make it clearer, I am connected to the client's server of GroupShare in this way: File > Servers > Add, with their server address and Port. It has always worked, for more than an year. The only thing I do when there is a new project, I click on the “Click here to open this GroupShare project” link in the job page in their portal. This open Trados, usually with no problems.  

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  • I got the same error on a project out of GroupShare, I can't open the file, so I can't work.

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  • I am also on the latest version of Trados Studio 2022 SR2 - 17.2.9.18688. Windows 10.

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  •  

    Same questions to you as before.  You need to provide more info as we don't know what version of GroupShare you work with and this could be a problem.  Also have you contacted your client and asked them to help?

    Paul Filkin | RWS Group

    ________________________
    Design your own training!

    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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  • The project template was pointing on TMs located on GroupShare, I asked the version to my client, this is detailed below : 

    GroupShare 2022 

    UI: 15.1.8
    GS: 15.1.8.10979 - GS 2020 SR1 CU08

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  • HI   , the error message (Value cannot be null.Parameter name: cookie) it is a generic one and the expanded stack trace should give us more details. Here you can find details on how to save the error: https://gateway.sdl.com/apex/communityknowledge?articleName=000013936 .

    I will wait for the stack trace and then I can try to guide you to solve it.

    Alex J.

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  • <SDLErrorDetails time="15/12/2023 09:30:28">
      <ErrorMessage>La valeur ne peut pas être null.
    Nom du paramètre : Value cannot be null.
    Parameter name: cookie</ErrorMessage>
      <Exception>
        <Type>System.ArgumentNullException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
        <ParamName>Value cannot be null.
    Parameter name: cookie</ParamName>
        <HelpLink />
        <Source>Sdl.MultiTerm.Client.Connectors</Source>
        <HResult>-2147467261</HResult>
        <StackTrace><![CDATA[   à Sdl.MultiTerm.Client.Connectors.ServerConnector.GetCatalogXMLRepresentationForType(String Cookie, Int32 l_UserActingID, Int32 l_ObjectType, Boolean vb_needDescription)
       à Sdl.MultiTerm.Client.TerminologyProvider.MultiTermTermbase.GetFilters()
       à Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.AbstractMultiTermTerminologyProvider.GetFilters()
       à Sdl.TranslationStudio.Editor.Terminology.EditorTermbaseProvider.UpdateTermbasesContextFilters()
       à Sdl.TranslationStudio.Editor.Terminology.EditorTermbaseProvider.SetTermbases(IList`1 termbases)
       à Sdl.TranslationStudio.Editor.Terminology.TermAccessProvider.RegisterDocument(ITranslatableDocument document)
       à Sdl.TranslationStudio.Editor.Terminology.TermAccessProvider.editorService_DocumentOpened(IDocument document)
       à Sdl.TranslationStudio.Api.Editor.DocumentEventHandler.Invoke(IDocument document)
       à Sdl.TranslationStudio.Editor.EditorService.OnDocumentOpened(IDocument document)
       à Sdl.TranslationStudio.Editor.EditorService.document_Loaded(IDocument document)
       à Sdl.TranslationStudio.Api.Editor.AbstractInternalDocument.OnLoaded()
       à Sdl.TranslationStudio.Editor.TranslationEditor.TranslatableDocument.OnLoaded()
       à Sdl.TranslationStudio.Api.Editor.AbstractInternalDocument.AfterLoad(IJob job)]]></StackTrace>
      </Exception>
      <Environment>
        <ProductName>Trados Studio</ProductName>
        <ProductVersion>Studio17</ProductVersion>
        <EntryAssemblyFileVersion>17.2.9.18688</EntryAssemblyFileVersion>
        <OperatingSystem>Microsoft Windows 10 Professionnel</OperatingSystem>
        <ServicePack>NULL</ServicePack>
        <OperatingSystemLanguage>1036</OperatingSystemLanguage>
        <CodePage>1252</CodePage>
        <LoggedOnUser>MSI-JRT\julie</LoggedOnUser>
        <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
        <ComputerName>MSI-JRT</ComputerName>
        <ConnectedToNetwork>True</ConnectedToNetwork>
        <PhysicalMemory>33388196 MB</PhysicalMemory>
      </Environment>
    </SDLErrorDetails>

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  •   Here's a stack trace from another client experiencing this issue. The client has uninstalled and re-installed Studio, checked for updates etc. There are no specific plugins installed.

    <SDLErrorDetails time="16/01/2024 07:21:00">
    <ErrorMessage>Value cannot be null.
    Parameter name: Value cannot be null.
    Parameter name: cookie</ErrorMessage>
    <Exception>
    <Type>System.ArgumentNullException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <ParamName>Value cannot be null.
    Parameter name: cookie</ParamName>
    <HelpLink />
    <Source>Sdl.MultiTerm.Client.Connectors</Source>
    <HResult>-2147467261</HResult>
    <StackTrace><![CDATA[ at Sdl.MultiTerm.Client.Connectors.ServerConnector.GetCatalogXMLRepresentationForType(String Cookie, Int32 l_UserActingID, Int32 l_ObjectType, Boolean vb_needDescription)
    at Sdl.MultiTerm.Client.TerminologyProvider.MultiTermTermbase.GetFilters()
    at Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.AbstractMultiTermTerminologyProvider.GetFilters()
    at Sdl.TranslationStudio.Editor.Terminology.EditorTermbaseProvider.UpdateTermbasesContextFilters()
    at Sdl.TranslationStudio.Editor.Terminology.EditorTermbaseProvider.SetTermbases(IList`1 termbases)
    at Sdl.TranslationStudio.Editor.Terminology.TermAccessProvider.RegisterDocument(ITranslatableDocument document)
    at Sdl.TranslationStudio.Editor.Terminology.TermAccessProvider.editorService_DocumentOpened(IDocument document)
    at Sdl.TranslationStudio.Api.Editor.DocumentEventHandler.Invoke(IDocument document)
    at Sdl.TranslationStudio.Editor.EditorService.OnDocumentOpened(IDocument document)
    at Sdl.TranslationStudio.Editor.EditorService.document_Loaded(IDocument document)
    at Sdl.TranslationStudio.Api.Editor.AbstractInternalDocument.OnLoaded()
    at Sdl.TranslationStudio.Editor.TranslationEditor.TranslatableDocument.OnLoaded()
    at Sdl.TranslationStudio.Api.Editor.AbstractInternalDocument.AfterLoad(IJob job)]]></StackTrace>
    </Exception>
    <Environment>
    <ProductName>Trados Studio</ProductName>
    <ProductVersion>Studio17</ProductVersion>
    <EntryAssemblyFileVersion>17.2.9.18688</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 10 Home</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>2057</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>LAPTOP-JG0D7HUC\kevin</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>LAPTOP-JG0D7HUC</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>6206548 MB</PhysicalMemory>
    </Environment>
    </SDLErrorDetails>

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  • Hi ,

    The reported issue was logged as a defect in Trados Studio 2022 SR2 CU9 (defect ID CRQ-36543), and this fx is scheduled to be included in the next release: Trados Studio 2022 SR2 CU10.

    The issue was spotted when a user is unable to work on project files when that user doesn't have access to the Termbases referenced in the project.

    Also there is a second scenario when deleting or renaming a GroupShare Termbase referenced in the project.

    I hope this helps.

    Alex J.

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  • Hi, I just got this error, too. It is strange, as I could open the files before. I just closed it for a couple of minutes, as I needed to work on another file. And now I am not able to open it anymore.

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