Lucrezia Lodato 

Can you share the log /stack trace that falls part of the error?
Please also confirm if it's a specific source file or a general issue.
Do all assigned users struggle or just 1?

While this happens in the OLE, what happens if you try open it in Studio?

Please also confirm what versions of the solution you are using, as I have checked with others and while this error has been reported on before little is known about the reasons behind the error.

Any additional detail would aid us in understanding this unknown error. 

Thank you

Lyds

Hello Lydia Simplicio, thank you for your answer. 

Unfortunately, I can't share the log /stack trace that falls part of the error.

I was the only assigned user, so I can make no comparisons with others.

And I was opening it in Studio itself, checking out the project package via Groupshare, but still in Studio itself.

About my version, it is the very latest, just updated: TradosStudio2022SR2_17.2.8.18668. Maybe is an issue with this new upgrade?

I really don't know what else I could share, I'm sorry :(

I am also on the latest version of Trados Studio 2022 SR2 - 17.2.9.18688. Windows 10.

Julien ROUWENS 

Same questions to you as before.  You need to provide more info as we don't know what version of GroupShare you work with and this could be a problem.  Also have you contacted your client and asked them to help?

The project template was pointing on TMs located on GroupShare, I asked the version to my client, this is detailed below : 

GroupShare 2022 

UI: 15.1.8
GS: 15.1.8.10979 - GS 2020 SR1 CU08

HI Julien ROUWENS Lucrezia Lodato , the error message (Value cannot be null.Parameter name: cookie) it is a generic one and the expanded stack trace should give us more details. Here you can find details on how to save the error: https://gateway.sdl.com/apex/communityknowledge?articleName=000013936 .

I will wait for the stack trace and then I can try to guide you to solve it.

Alex J.

Alex Jude  Here's a stack trace from another client experiencing this issue. The client has uninstalled and re-installed Studio, checked for updates etc. There are no specific plugins installed.

<SDLErrorDetails time="16/01/2024 07:21:00">
<ErrorMessage>Value cannot be null.
Parameter name: Value cannot be null.
Parameter name: cookie</ErrorMessage>
<Exception>
<Type>System.ArgumentNullException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
<ParamName>Value cannot be null.
Parameter name: cookie</ParamName>
<HelpLink />
<Source>Sdl.MultiTerm.Client.Connectors</Source>
<HResult>-2147467261</HResult>
<StackTrace><![CDATA[ at Sdl.MultiTerm.Client.Connectors.ServerConnector.GetCatalogXMLRepresentationForType(String Cookie, Int32 l_UserActingID, Int32 l_ObjectType, Boolean vb_needDescription)
at Sdl.MultiTerm.Client.TerminologyProvider.MultiTermTermbase.GetFilters()
at Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.AbstractMultiTermTerminologyProvider.GetFilters()
at Sdl.TranslationStudio.Editor.Terminology.EditorTermbaseProvider.UpdateTermbasesContextFilters()
at Sdl.TranslationStudio.Editor.Terminology.EditorTermbaseProvider.SetTermbases(IList`1 termbases)
at Sdl.TranslationStudio.Editor.Terminology.TermAccessProvider.RegisterDocument(ITranslatableDocument document)
at Sdl.TranslationStudio.Editor.Terminology.TermAccessProvider.editorService_DocumentOpened(IDocument document)
at Sdl.TranslationStudio.Api.Editor.DocumentEventHandler.Invoke(IDocument document)
at Sdl.TranslationStudio.Editor.EditorService.OnDocumentOpened(IDocument document)
at Sdl.TranslationStudio.Editor.EditorService.document_Loaded(IDocument document)
at Sdl.TranslationStudio.Api.Editor.AbstractInternalDocument.OnLoaded()
at Sdl.TranslationStudio.Editor.TranslationEditor.TranslatableDocument.OnLoaded()
at Sdl.TranslationStudio.Api.Editor.AbstractInternalDocument.AfterLoad(IJob job)]]></StackTrace>
</Exception>
<Environment>
<ProductName>Trados Studio</ProductName>
<ProductVersion>Studio17</ProductVersion>
<EntryAssemblyFileVersion>17.2.9.18688</EntryAssemblyFileVersion>
<OperatingSystem>Microsoft Windows 10 Home</OperatingSystem>
<ServicePack>NULL</ServicePack>
<OperatingSystemLanguage>2057</OperatingSystemLanguage>
<CodePage>1252</CodePage>
<LoggedOnUser>LAPTOP-JG0D7HUC\kevin</LoggedOnUser>
<DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
<ComputerName>LAPTOP-JG0D7HUC</ComputerName>
<ConnectedToNetwork>True</ConnectedToNetwork>
<PhysicalMemory>6206548 MB</PhysicalMemory>
</Environment>
</SDLErrorDetails>

HiJulien ROUWENS ,

The reported issue was logged as a defect in Trados Studio 2022 SR2 CU9 (defect ID CRQ-36543), and this fx is scheduled to be included in the next release: Trados Studio 2022 SR2 CU10.

The issue was spotted when a user is unable to work on project files when that user doesn't have access to the Termbases referenced in the project.

Also there is a second scenario when deleting or renaming a GroupShare Termbase referenced in the project.

I hope this helps.

Alex J.

Hi, I just got this error, too. It is strange, as I could open the files before. I just closed it for a couple of minutes, as I needed to work on another file. And now I am not able to open it anymore.

I replaced the tiles locally with the ones on the server (losing of cours my work) and then I could open them again (no cookie error).

Hello ! The error is back on a new project and I can't work on that project. Any more news about this issue ?

Thanks,

Julien.

Hello ! The error is back on a new project and I can't work on that project. Any more news about this issue ?

Thanks,

Julien.