David Earnshaw We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00828181 .

David Earnshaw We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00828181 .

Thanks, I have also submitted a request for an offer for a support contract.

The termbases worked again when I downgraded to the previous version again, but I then cannot get a WorldServer converter to work with that version any more, so a rock and a hard place.

Hi !

I also have the same issue, did you get an answer yet ? I would be very thankful if you have ! let me know

Unfortunatey not. Will post here if I hear any more!

thanks !!!!!

i had to go back to the previous version to make it work again too

HI,

What do I have to do to get support? It has been a week now...

Best

David

Hi David Earnshaw 

An RWS engineer wrote to you on the support case I logged on 05/12/2023 16:08 and 07/12/2023 16:44, CET proposing a remote session to resolve the issue. 

Please check the email address (Inbox / Spam folder) used for this forum an reply on the support case to get further assistance. If you use another email address let me know 

Thank you,

Sorin

Hi,

Thanks for the reply. There is nothing in the Spam folder or in the inbox. I receive notifications about posts normally.

Perhaps they could try this address: david@earnshaw-translations.de

Would be happy to do a remote session..

Best

David

Hi David Earnshaw 

I added the second email address to the support case, the RWS engineer will most probably contact you on Monday.

As a suggestion, if the path contains double slash or backslash that is causing the issue. Try to copy the termbases on a locations without double slash or backslash and see if it works. 

Thank you,

Sorin

OK, I will take a look.

Thanks

Hi,

It indeed seems to have something to do with the double backslash...though that would be a real pain.

Best

David