Carina Balbo 

I'd try a reset.  But note that you said Trados Studio 2022 and then showed a location for Trados Studio 2021.  Perhaps that is part of your problem?  I suggest you just reset 2022 and restart.

To do this just close Trados Studio and then rename this folder:

c:\Users\%username%\AppData\Roaming\Trados\Trados Studio\Studio17\

to c:\Users\%username%\AppData\Roaming\Trados\Trados Studio\Studio17_old\

Then restart Trados Studio and see if that helped.

hi Paul , thanks for your reply. There is NO AppData\Roaming\Trados\Trados Studio\Studio17 folder on my computer. Only Studio16. I guess it must a configuration error during installation. What shall I do?

Carina Balbo 

If there isn't one, AND if you can see Studio16 then it doesn't sound as though you have installed Trados Studio 2022 at all.  Studio cannot exist without these folders being present.

Can you share a screenshot of the "About Trados Studio" page like this:

Hi Paul 

I definitely have Studio 2022! Unfortunately, I cannot got to the About page, because I cannot open Trados! Remember the error message that appears when I want to open the application?

"Failed to initialize view "EditorView"

I have just received an email saying that SR2 is available. 

Would it be SAFE if I deleted the old SDL folders (e.g. Studio16 etc) and install SR2, and try to start afresh? This is something I cannot discuss with my IT guy, because he doesn't understand Trados! 

Thanks for your support! 

Carina  

Carina Balbo 

Carina Balbo said:

Would it be SAFE if I deleted the old SDL folders (e.g. Studio16 etc) and install SR2, and try to start afresh?

Of course.  I don't think you have 2022 installed anyway... any version!  The Studio16 folders are from the 2021 version of Trados Studio.