Hello,

I understand that you're having trouble importing a package in Trados Studio 2017. Here are the steps you can follow to resolve this issue:

Step 1: Close Trados Studio if it's currently open.

Step 2: Navigate to the location on your computer where Trados Studio projects are stored. This is typically in a folder named 'Projects' within the 'Documents' folder.

Step 3: Delete any files or folders related to the project you're trying to import.

Step 4: Reopen Trados Studio.

Step 5: Try to import the package again. When prompted, choose a new location to save the project files.

If you're still encountering issues, it might be due to a problem with the project templates. Here's how you can address this:

Step 1: Go to 'File' > 'Setup' > 'Project Templates'.

Step 2: Remove the template mentioned in the error message.

Step 3: Try to create a new project. If a new error is shown, remove that template too.

Step 4: Continue this process until you either do not get the error or all the templates are removed.

Step 5: Now re-add the templates in 'File' > 'Setup' > 'Project Templates' from the correct location.

I hope this helps! If you have any other questions, feel free to ask.

Best regards,

TradosAI

When I try to import again, I don't get the option to choose a new location for the files. 

Eloise Taylor 

Eloise Taylor said:

I'm using Trados Studio 2017. I got an error when trying to import a package.

Do you remember which error?

Does restarting Trados Studio help?

Trados AI said:

If you're still encountering issues, it might be due to a problem with the project templates. Here's how you can address this:

Step 1: Go to 'File' > 'Setup' > 'Project Templates'.

Step 2: Remove the template mentioned in the error message.

Step 3: Try to create a new project. If a new error is shown, remove that template too.

Step 4: Continue this process until you either do not get the error or all the templates are removed.

Step 5: Now re-add the templates in 'File' > 'Setup' > 'Project Templates' from the correct location.

Did you try this from the AI?

Eloise Taylor do you still require help?