SDL Trados Studio 2022 - Error Object reference not set to an instance of an object when opening multiple files for Review

When opening a second file, I receive this error and have to close and open again. I cannot open two files simultaneously anymore, when I could in the past. Can someone please help

Fullscreen sdlerror-2024513-13h55m10s.sdlerror.sdlerror.xml Download

<SDLErrorDetails time="13.05.2024 13:55:26">
  <ErrorMessage>Object reference not set to an instance of an object.</ErrorMessage>
  <Exception>
    <Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <HelpLink />
    <Source>Sdl.TranslationStudio.Editor</Source>
    <HResult>-2147467261</HResult>
    <StackTrace><![CDATA[   at Sdl.TranslationStudio.Editor.Terminology.TermbaseViewer.TermBaseViewPartX.CanAddTerm()
   at Sdl.TranslationStudio.Editor.Terminology.EditorTermbaseUtils.HasWritePermission(IEditorService editorService, ITranslatableDocument activeDocument)
   at Sdl.TranslationStudio.Editor.Terminology.Actions.Conditions.SourceTermSelectedForAddition.GetValue()
   at Sdl.TranslationStudio.Editor.Terminology.Actions.Conditions.AddNewTermCondition.GetValue()
   at Sdl.Desktop.Platform.Extensions.AbstractCondition.UpdateValue()
   at Sdl.TranslationStudio.Api.Editor.Conditions.ActiveDocumentCondition`1.ActiveDocumentConditionAttribute_ActiveDocumentChanged(IDocument document)
   at Sdl.TranslationStudio.Api.Editor.DocumentEventHandler.Invoke(IDocument document)
   at Sdl.TranslationStudio.Editor.EditorService.set_ActiveDocument(IDocument value)
   at Sdl.TranslationStudio.Editor.EditorView.OnActiveViewPartChanged(IViewPartReference viewPartReference)
   at Sdl.Desktop.Platform.AbstractDockingView.Control_ActiveViewPartChanged(IViewWithParts view, IViewPartReference viewPartReference)
   at Sdl.Platform.UI.DockingViewContentControl.OnActiveViewPartChanged(IViewPartReference viewPartReference)
   at Sdl.Platform.UI.DockingViewContentControl.InternalActivateViewPart(IViewPartReference viewPartToActivate)
   at Sdl.Platform.UI.DockingViewContentControl._tabControl_SelectedTabChanged(Object sender, SelectedTabChangedEventArgs e)
   at Infragistics.Win.UltraWinTabControl.UltraTabControlBase.OnSelectedTabChanged(SelectedTabChangedEventArgs e)
   at Infragistics.Win.UltraWinTabControl.UltraTabControlBase.RaiseEvent(UltraTabControlEventId id, EventArgs e)
   at Infragistics.Win.UltraWinTabControl.UltraTabControlBase.OnManagerSelectedTabItemChanged(Object sender, SelectedTabItemChangedEventArgs e)
   at Infragistics.Win.UltraWinTabs.TabManager.set_SelectedTabItem(ITabItem value)
   at Infragistics.Win.UltraWinTabs.TabManager.TabClick(ITabItem tab)
   at Infragistics.Win.UltraWinTabs.TabItemUIElement.OnMouseDown(MouseEventArgs e, Boolean adjustableArea, UIElement& captureMouseForElement)
   at Infragistics.Win.UIElement.OnMouseDown(MouseEventArgs e, Boolean adjustableArea, UIElement& captureMouseForElement)
   at Infragistics.Win.TextUIElementBase.OnMouseDown(MouseEventArgs e, Boolean adjustableArea, UIElement& captureMouseForElement)
   at Infragistics.Win.ControlUIElementBase.ProcessMouseDownHelper(Object sender, MouseEventArgs e)
   at Infragistics.Win.ControlUIElementBase.ProcessMouseDown(Object sender, MouseEventArgs e)
   at Infragistics.Win.Utilities.ProcessEvent(Control control, ProcessEvent eventToProcess, EventArgs e)
   at Infragistics.Win.UltraControlBase.OnMouseDown(MouseEventArgs e)
   at System.Windows.Forms.Control.WmMouseDown(Message& m, MouseButtons button, Int32 clicks)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)]]></StackTrace>
  </Exception>
  <Environment>
    <ProductName>Trados Studio</ProductName>
    <ProductVersion>Studio17</ProductVersion>
    <EntryAssemblyFileVersion>17.2.10.19084</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 11 Home</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1033</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>LAPTOP-56AHFB9M\chris</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>LAPTOP-56AHFB9M</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>8280772 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>

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SDL Trados Studio 2022 - Error Object reference not set to an instance of an object when opening multiple files for Review When opening a second file, I receive this error and have to close and open again. I cannot open two files simultaneously anymore, when I could in the past. Can someone please help .code-editor .code-editor-heading{border-top:1px solid #eaeaeb;border-left:1px solid #eaeaeb;border-right:1px solid #eaeaeb;background-color:#fbfbfb;border-radius:3px 3px 0 0;font-size:12.6px;display:flex;justify-content:space-between;align-items:center;overflow:hidden}.code-editor .code-editor-heading .icon{width:32px;height:32px;display:block;overflow:hidden;text-indent:-3000em;background-repeat:no-repeat;background-size:80%;background-position:center}.code-editor .code-editor-heading .fs{background-image:url('https://community.rws.com/cfs-filesystemfile/__key/defaultwidgets/547b4cbb4efb4c3d83533f8f35fb4b7b-1a84591e31034fac832d29ed8584666c/fullscreen.svg?_=637923381702208350')}.code-editor .code-editor-heading .dl{background-image:url('https://community.rws.com/cfs-filesystemfile/__key/defaultwidgets/547b4cbb4efb4c3d83533f8f35fb4b7b-1a84591e31034fac832d29ed8584666c/download.svg?_=637923381702118315')}.code-editor .code-editor-heading .filename{padding:10px;display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.code-editor .code-editor-heading a{color:#3e414a}.code-editor .code-editor-heading a:hover{color:teal} https://community.rws.com/# https://community.rws.com/cfs-filesystemfile/__key/communityserver-discussions-components-files/90/sdlerror_2D00_2024513_2D00_13h55m10s.sdlerror.sdlerror.xml?_=638512273032805415 https://community.rws.com/cfs-filesystemfile/__key/communityserver-discussions-components-files/90/sdlerror_2D00_2024513_2D00_13h55m10s.sdlerror.sdlerror.xml?_=638512273032805415 <SDLErrorDetails time="13.05.2024 13:55:26"> <ErrorMessage>Object reference not set to an instance of an object.</ErrorMessage> <Exception> <Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type> <HelpLink /> <Source>Sdl.TranslationStudio.Editor</Source> <HResult>-2147467261</HResult> <StackTrace><![CDATA[ at Sdl.TranslationStudio.Editor.Terminology.TermbaseViewer.TermBaseViewPartX.CanAddTerm() at Sdl.TranslationStudio.Editor.Terminology.EditorTermbaseUtils.HasWritePermission(IEditorService editorService, ITranslatableDocument activeDocument) at Sdl.TranslationStudio.Editor.Terminology.Actions.Conditions.SourceTermSelectedForAddition.GetValue() at Sdl.TranslationStudio.Editor.Terminology.Actions.Conditions.AddNewTermCondition.GetValue() at Sdl.Desktop.Platform.Extensions.AbstractCondition.UpdateValue() at Sdl.TranslationStudio.Api.Editor.Conditions.ActiveDocumentCondition`1.ActiveDocumentConditionAttribute_ActiveDocumentChanged(IDocument document) at Sdl.TranslationStudio.Api.Editor.DocumentEventHandler.Invoke(IDocument document) at Sdl.TranslationStudio.Editor.EditorService.set_ActiveDocument(IDocument value) at Sdl.TranslationStudio.Editor.EditorView.OnActiveViewPartChanged(IViewPartReference viewPartReference) at Sdl.Desktop.Platform.AbstractDockingView.Control_ActiveViewPartChanged(IViewWithParts view, IViewPartReference viewPartReference) at Sdl.Platform.UI.DockingViewContentControl.OnActiveViewPartChanged(IViewPartReference viewPartReference) at Sdl.Platform.UI.DockingViewContentControl.InternalActivateViewPart(IViewPartReference viewPartToActivate) at Sdl.Platform.UI.DockingViewContentControl._tabControl_SelectedTabChanged(Object sender, SelectedTabChangedEventArgs e) at Infragistics.Win.UltraWinTabControl.UltraTabControlBase.OnSelectedTabChanged(SelectedTabChangedEventArgs e) at Infragistics.Win.UltraWinTabControl.UltraTabControlBase.RaiseEvent(UltraTabControlEventId id, EventArgs e) at Infragistics.Win.UltraWinTabControl.UltraTabControlBase.OnManagerSelectedTabItemChanged(Object sender, SelectedTabItemChangedEventArgs e) at Infragistics.Win.UltraWinTabs.TabManager.set_SelectedTabItem(ITabItem value) at Infragistics.Win.UltraWinTabs.TabManager.TabClick(ITabItem tab) at Infragistics.Win.UltraWinTabs.TabItemUIElement.OnMouseDown(MouseEventArgs e, Boolean adjustableArea, UIElement& captureMouseForElement) at Infragistics.Win.UIElement.OnMouseDown(MouseEventArgs e, Boolean adjustableArea, UIElement& captureMouseForElement) at Infragistics.Win.TextUIElementBase.OnMouseDown(MouseEventArgs e, Boolean adjustableArea, UIElement& captureMouseForElement) at Infragistics.Win.ControlUIElementBase.ProcessMouseDownHelper(Object sender, MouseEventArgs e) at Infragistics.Win.ControlUIElementBase.ProcessMouseDown(Object sender, MouseEventArgs e) at Infragistics.Win.Utilities.ProcessEvent(Control control, ProcessEvent eventToProcess, EventArgs e) at Infragistics.Win.UltraControlBase.OnMouseDown(MouseEventArgs e) at System.Windows.Forms.Control.WmMouseDown(Message& m, MouseButtons button, Int32 clicks) at System.Windows.Forms.Control.WndProc(Message& m) at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m) at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m) at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)]]></StackTrace> </Exception> <Environment> <ProductName>Trados Studio</ProductName> <ProductVersion>Studio17</ProductVersion> <EntryAssemblyFileVersion>17.2.10.19084</EntryAssemblyFileVersion> <OperatingSystem>Microsoft Windows 11 Home</OperatingSystem> <ServicePack>NULL</ServicePack> <OperatingSystemLanguage>1033</OperatingSystemLanguage> <CodePage>1252</CodePage> <LoggedOnUser>LAPTOP-56AHFB9M\chris</LoggedOnUser> <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork> <ComputerName>LAPTOP-56AHFB9M</ComputerName> <ConnectedToNetwork>True</ConnectedToNetwork> <PhysicalMemory>8280772 MB</PhysicalMemory> </Environment> </SDLErrorDetails> jQuery(function(j){ var fullScreenToggle = j('#fragment-1a84591e31034fac832d29ed8584666c1706230009_code-editor-fs'); var codeEditor = j('#fragment-1a84591e31034fac832d29ed8584666c1706230009_code-editor'); fullScreenToggle.on('click', function(){ if (codeEditor.evolutionCodeEditor('fullscreen')) { codeEditor.evolutionCodeEditor('fullscreen', false); } else { codeEditor.evolutionCodeEditor('fullscreen', true); } return false; }); }); ?
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0 RWS Community AI 5 months ago

Hello,

It seems like you're experiencing an issue with Trados Studio 2022 when trying to open multiple files for review. The error message you're receiving suggests that there might be a problem with a plugin, possibly the Segment Information Viewer plugin. Here are the steps you can take to resolve this issue:

Step 1: Close Trados Studio.

Step 2: Use the Windows Search function to find the RWS Plugin Management tool and open it.

Step 3: Look for the Segment Information Viewer plugin and uninstall it, then close the RWS Plugin Management tool.

Step 4: Reopen Trados Studio and check if the error persists.

If the error still persists, you might want to consider reinstalling Trados Studio or checking for any available updates within the application.

I hope this helps! If you have any other questions or need further assistance, feel free to ask.

Best regards,

RWS Community AI
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0 Christiane Kunth 5 months ago in reply to RWS Community AI

I cannot find the Segment Information Viewer plugin anywhere, please help me locate it.
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0 Paul 5 months ago in reply to Christiane Kunth

Christiane Kunth

I think the AI might be hallucinating a little... I don't think this error is related to that plugin at all. I would first make sure I was properly upto date as this is terminology related. You should have:

Trados Studio 2022 SR2 - 17.2.10.19084
MultiTerm 2022 SR2 - 17.2.3.2795

If you have these installed then I would suggest a reset. To do this just close Trados Studio and then rename this folder:

c:\Users\%username%\AppData\Roaming\Trados\Trados Studio\Studio17\

to c:\Users\%username%\AppData\Roaming\Trados\Trados Studio\Studio17_old\

If you can't find this folder then you need to unhide your hidden files/folders:

www.howtogeek.com/.../

Then restart Trados Studio and see if that helped.

Paul Filkin | RWS Group

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0 Christiane Kunth 5 months ago in reply to Paul

Hi Paul, many thanks for your answer! I did have the latest versions installed and reset Trados even before you suggested it, which did not help. However, I decided to deinstall it altogether and reinstall as I experienced other problems suddenly as well (Trados would not close anymore, had to force-close it every time). This seems to have fixed the problem for now. Thanks a lot!
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0 Daniel García Magariños 2 months ago

Hi, Christiane,

In case it helps, I have had exactly the same error and exactly the same stack trace that you posted with Studio 2022 SR2 CU10 and CU11 when switching across different files from different projects when one of the projects has a termbase attached and the term recognition is enabled and the other project does not have any Termbase attached.

I have just sent a ticket to RWS support about it. If you are not getting this error anymore, it might be because you are opening several files from the same project or from projects which have all termbase attached (or no termbase at all in any project).

I cannot reproduce the issue in Studio 2024.

Daniel
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SDL Trados Studio 2022 - Error Object reference not set to an instance of an object when opening multiple files for Review