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sdl trados 2017 message failed to add window command bar extension windows 10; reset by adding "_old" in Roaming, Local, Project, Documents as described before, doesn't work. Trados initiates, restarts, loads files as if reinstalling

Monica Lemons

sdl trados 2017 message failed to add window command bar extension  windows 10; reset by adding "_old" in Roaming, Local, Project, Documents as described before, doesn't work. Trados initiates, restarts, loads files as if reinstalling, but fails

File Explorer window showing SDL Trados Studio folders in Roaming with versions 14, 14.0.0.0, and 14.0.0.0_old.File Explorer window showing SDL Trados Studio folders in Local with versions 14, 14.0.0.0, and 14.0.0.0_old.File Explorer window showing SDL ProjectApi folders in Roaming with versions 14.0.0.0 and 14.0.0.0_old.File Explorer window showing Documents with folders e-Sword, Studio 2017_old, and Studio 2017.Error dialog box with message 'Failed to add window command bar extensions.' with Knowledge Base and Community buttons.

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[edited by: RWS Community AI at 4:38 PM (GMT 1) on 6 Jun 2024]
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    Hi  

    Please also try this reset (Workaround 2): https://gateway.sdl.com/apex/communityknowledge?articleName=000001414 and, if the problem persists, the solution in the following article:

    https://gateway.sdl.com/apex/communityknowledge?articleName=000002136

    Kind regards,

    Elisa Maxim | RWS Group

    ___________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
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  • 0 in reply to Elisa Maxim

    Thank you Elisa!

    Nothing works.

    It all happened after Windows tried to update.

    See below everything I tried.

    Please advise.

    Thank you,

    Monica

    my direct email is mrightenour at reagan.com

    https://gateway.sdl.com/apex/communityknowledge?articleName=000001414&__hstc=110027290.196f74a6d8317382d632e8646541c2aa.1716036733538.1717714350993.1717764561307.7&__hssc=110027290.1.1717764561307&__hsfp=288788487

    I have already tried this; it seems that it wants to repair it, asks for permission, then closes in a couple of seconds.

    Following

    • Windows 7/8/10/11: C:\Users\%USERNAME%\AppData\Roaming\SDL\SDL Trados Studio\14.0.0.0

    No xml file in the folder; I tried .xml*

    SDL Freshstart app has no option for Trados 2017

    Error message popup over a YouTube tutorial video for resetting Trados Studio, stating 'Failed to add window command bar extensions.'File Explorer window showing a list of folders under Monica's Documents directory, including several SDL and Trados related folders.File Explorer window displaying the contents of Monica's AppData Local SDL folder with folders named 'SDL MultiTerm' and 'SDL Trados Studio_old'.File Explorer window showing the contents of Monica's AppData Roaming SDL folder with folders and files related to SDL Trados Studio.Screenshot of an error message and instructions for resetting Trados Studio basic settings, with a highlighted error 'Failed to add window command bar extensions.'File Explorer window with the contents of the SDL Trados Studio 14.0.0.0 folder in Monica's AppData Roaming directory, showing XML files including 'BaseSettings.xml', 'pluginache.xml', and 'UserSettings.xml'.
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    [edited by: RWS Community AI at 1:28 PM (GMT 1) on 7 Jun 2024]
  • 0 in reply to Monica Lemons

    Thank you for the info!

    Did you also try this? https://gateway.sdl.com/apex/communityknowledge?articleName=000002136

    Also, could you please post the full stack trace error? For that please see gateway.sdl.com/.../communityknowledge

    Kind regards,

    Elisa Maxim | RWS Group

    ___________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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  • 0 in reply to Elisa Maxim

    Thank you again Elisa,

    No success. I tried to find Platform yesterday.

    I followed the instructions:

    1. Close Trados Studio.
    2. Go to:

    • for Trados Studio 2015-2021:  and rename the folder SdlIdentityCredentials into SdlIdentityCredentials_old.

    I tried this. But  there is no "Platform\Identity\SDLTradisStudio.exe in Trados 2017

    File Explorer window showing folders inside the SDL directory. Notable folders include 'SDL Trados Studio' and 'SDL Trados Studio_old'.

    Error dialog box titled 'Failed to add window command bar extensions.' with multiple error details including 'Sdl.Desktop.Platform' and 'System.Net.HttpWebRequestException'.

    Thank you,

    Monica
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    [edited by: RWS Community AI at 2:53 PM (GMT 1) on 7 Jun 2024]
  • 0 in reply to Monica Lemons

    Perhaps the Platform folder is hidden, try and click View - Hidden files.

    To add the full stack trace error, please do the following:

    Error message dialog box with an 'X' icon indicating an error. Instructions are listed: 1) Click on the icon, 2) Save the XML file to your desktop, 3) Add file to the thread.

    Kind regards,

    Elisa Maxim | RWS Group

    ___________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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  • 0 in reply to Elisa Maxim

    The hidden items and extensions box is checked; no platform

    Screenshot of a Windows file explorer window showing contents of the SDL folder in the AppDataRoaming directory. The 'Hidden items' checkbox is checked under the 'View' tab./cfs-file/__key/communityserver-discussions-components-files/90/sdlerror_2D00_202467_2D00_14h35m22s.sdlerror.xml

    Thank you,

    Monica Rightenour
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    [edited by: RWS Community AI at 6:45 PM (GMT 1) on 7 Jun 2024]
  • 0 in reply to Monica Lemons
    This XML file does not appear to have any style information associated with it. The document tree is shown below.
    <SDLErrorDetails time="6/7/2024 2:36:00 PM">
    <ErrorMessage>Failed to add window command bar extensions.</ErrorMessage>
    <Exception>
    <Type>Sdl.Desktop.Platform.StudioException, Sdl.Desktop.Platform, Version=5.0.0.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888</Type>
    <HelpLink/>
    <Source>Sdl.Desktop.Platform</Source>
    <HResult>-2146233088</HResult>
    <StackTrace>
    <![CDATA[ at Sdl.Desktop.Platform.Implementation.StudioWindow.Init() at Sdl.Desktop.Platform.Implementation.Studio.CreateWindowInternal(Boolean setActive) at Sdl.Desktop.Platform.Implementation.Studio.Run() at Sdl.TranslationStudio.Application.Launcher.RunApplication() ]]>
    </StackTrace>
    <InnerException>
    <Type>System.AggregateException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <HelpLink/>
    <Source>mscorlib</Source>
    <HResult>-2146233088</HResult>
    <StackTrace>
    <![CDATA[ at System.Threading.Tasks.Task.ThrowIfExceptional(Boolean includeTaskCanceledExceptions) at System.Threading.Tasks.Task`1.GetResultCore(Boolean waitCompletionNotification) at System.Threading.Tasks.Task`1.get_Result() at Sdl.BestMatchService.Common.AbstractApiClient.SendRequest(String path, HttpMethod method, Object content, Dictionary`2 headers, Boolean requiresAuth) at Sdl.BestMatchService.Common.HelperApiClient.IsValidApiKey(String apiKey) at Sdl.BestMatchServiceStudioIntegration.Common.LanguageCloudCredentialHelper.<>c__DisplayClass1_0.<IsValidApiKey>b__0() at Sdl.BestMatchService.Common.TaskHelper.ExecuteWithRetry[T,TExc](Func`1 action, Action actionOnFail, Int32 retryCount) at Sdl.BestMatchServiceStudioIntegration.Common.LanguageCloudCredentialHelper.IsValidApiKey(String apiKey) at Sdl.BestMatchServiceStudioIntegration.Common.Account.Model.LanguageCloudCredential.IsValid() at Sdl.BestMatchServiceStudioIntegration.Common.LanguageCloudIdentityService.IsLoggedIn() at Sdl.TranslationStudio.Common.LanguageCloud.LanguageCloudLoginAction.RefreshLanguageCloudSubscriptionActionStatus() at Sdl.TranslationStudio.Common.LanguageCloud.LanguageCloudLoginAction.OnInit(IStudioWindow window) at Sdl.Desktop.Platform.CommandBars.AbstractAction.Init(IStudioWindow window) at Sdl.Desktop.Platform.Implementation.CommandBars.ActionInfo.get_Action() at Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.GetAction(String id) at Sdl.Desktop.Platform.Implementation.CommandBars.Extensions.CommandBarExtensionRegistry.GetCommandBarItemWrappersFromActionDescriptor(IStudioWindow window, PluginCommandBarItemTarget target, Boolean contextMenuLocations, List`1 menuItemWrappers, List`1 applicationMenuItemWrappers, List`1 quickAccessToolbarItemWrappers, List`1 rightSideTabItemsToolbarItemWrappers, List`1 ribbonTabItemWrappers, List`1 ribbonGroupItemWrappers, List`1 toolBarItemWrappers, ActionDescriptor pluginActionDescriptor) at Sdl.Desktop.Platform.Implementation.CommandBars.Extensions.CommandBarExtensionRegistry.GetCommandBarItemWrappers(IStudioWindow window, PluginCommandBarItemTarget target, IConditionInitializer conditionInitializer, Boolean contextMenuLocations, List`1& menuItemWrappers, List`1& applicationMenuItemWrappers, List`1& quickAccessToolbarItemWrappers, List`1& rightSideTabItemsToolbarWrappers, List`1& ribbonTabItemWrappers, List`1& ribbonGroupItemWrappers, List`1& toolBarItemWrappers, List`1& toolBarDescriptors) at Sdl.Desktop.Platform.Implementation.CommandBars.Extensions.CommandBarExtensionRegistry.GetCommandBarItemWrappers(IStudioWindow window, IEnumerable`1 targets, IConditionInitializer conditionInitializer, Boolean contextMenuLocations, List`1& menuItemWrappers, List`1& applicationMenuItemWrappers, List`1& quickAccessToolbarItemWrappers, List`1& rightSideTabItemsToolbarWrappers, List`1& ribbonTabItemWrappers, List`1& ribbonGroupItemWrappers, List`1& toolBarItemWrappers, List`1& toolBarDescriptors) at Sdl.Desktop.Platform.Implementation.CommandBars.Extensions.CommandBarExtensionRegistry.AddPluginCommandBarItems(IStudioWindow window, IEnumerable`1 targets, ICommandBar menu, IRibbonApplicationMenu applicationMenu, IRibbonQuickAccessToolbar quickAccessToolbar, ICommandBar rightSideTabItemsToolbar, IToolBarManager toolBarManager, IRibbon ribbon, IConditionInitializer conditionInitializer) at Sdl.Desktop.Platform.Implementation.CommandBars.Extensions.CommandBarExtensionRegistry.AddWindowCommandBarExtensions(StudioWindow window) at Sdl.Desktop.Platform.Implementation.StudioWindow.Init() ]]>
    </StackTrace>
    <InnerException>
    <Type>System.Net.Http.HttpRequestException, System.Net.Http, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a</Type>
    <HelpLink/>
    <Source/>
    <HResult>-2146233088</HResult>
    <StackTrace>
    <![CDATA[ ]]>
    </StackTrace>
    <InnerException>
    <Type>System.Net.WebException, System, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <Status>SecureChannelFailure</Status>
    <HelpLink/>
    <Source>System</Source>
    <HResult>-2146233079</HResult>
    <StackTrace>
    <![CDATA[ at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult) at System.Net.Http.HttpClientHandler.GetResponseCallback(IAsyncResult ar) ]]>
    </StackTrace>
    </InnerException>
    </InnerException>
    </InnerException>
    </Exception>
    <Environment>
    <ProductName>SDL Trados Studio</ProductName>
    <ProductVersion>14.0.0.0</ProductVersion>
    <EntryAssemblyFileVersion>14.1.10018.54792</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 10 Home</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1033</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>DESKTOP-M03NTPN\Monica</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>DESKTOP-M03NTPN</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>8257028 MB</PhysicalMemory>
    </Environment>
    </SDLErrorDetails>
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  • 0 in reply to Monica Lemons

    Do you have any plugins installed? Such as Trados Compatibility and Migration Pack?

    Kind regards,

    Elisa Maxim | RWS Group

    ___________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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  • 0 in reply to Elisa Maxim

    I have compatibility, I cannot find "migration pack".

    Thanks for spending so much time with me!Screenshot of a list of SDL software products in an uninstall or change a program window. Includes various versions of SDL MultiTerm and SDL Trados Studio 2017 SR1. No visible errors or warnings.

    M
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    [edited by: RWS Community AI at 7:52 PM (GMT 1) on 7 Jun 2024]
  • 0

    We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00854501 .

    Elisa Maxim | RWS Group

    ___________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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